Customer Service Project

Tana Jo Stephens

**** * ******* *** ( Grand Junction CO 81501 (Cell 970-***-**** ( Email:

abiog6@r.postjobfree.com

Objective

TO OBTAIN A VIRTUAL OFFICE POSITION THAT APPLIES MY SKILLS,

EXPERIENCE, & ABILITY, WHILE STILL CHALLENGING ME, WITHIN A COMPANY THAT

EXPECTS & REWARDS SUPERIOR PERFORMANCE, PRODUCTIVITY, & COMMITMENT.

Key Skills

OFFICE SKILLS: COMPUTER SKILLS:

Project Management Excel

Trainer/Mentor Access

Customer Service PowerPoint

Organization Specialist Word

Database & Records Management Outlook

Business to Business Experience Keynote

Reports & Spreadsheets Dos Based Systems

Multitasking Windows & Macintosh ability

Data Entry (65 WPM) Desktop Publishing

10 Key 160 spm Image Editing Programs

Multi-line Phones/Fax Financial Software

Professional Experience

. STARTEK, AN OUTSOURCE COMPANY FOR AT&T, GRAND JUNCTION, CO- 2003 TO

2010

1. Data Order Specialist in Business Process Management

. Lead AT&T project interface supporting new and lifecycle

WAN implementations for global fortune 500 companies such

as US Bank, Wachovia/AG Edwards, Visa, Disney, Home Depot

and Staples.

. Successfully managed client orders, escalations,

expectations and customer satisfaction while meeting

company on time provisioning and delivery goals.

. Successfully backed up and filled in for Management and

Training staff.

. Services supported include: Frame Relay, MPLS, SINA, AVPN,

ATM, & Business Direct.

. Consulted in database development to enhance project

management.

. Project Team Lead coordinating multiple employees.

. Assisted in training/mentoring employees & consulted in the

development of training procedures.

. Required confidentiality as well as knowledge of, & ability

to follow Sarbanes Oxley Requirements.

. Became the "go to" person when a customer needed extra

attention to clean up an account or project.

2. Customer Service Representative in Receivables Management

. Assisted customers with questions & payments while

following policies & procedures.

* FastHealth Corporation, Tuscaloosa, AL-2000-2003

1. Office Assistant to the CEO

2. Web Page Editor

3. Sales Associate

. Opened & operated 3 Regional Virtual Sales Offices in New

Mexico & Colorado

* Texas Roadhouse Grand Junction, CO-1997-1999

1. Corporate Trainer

. Traveled to new stores to train staff & support Grand

Openings.

. Trained staff on site at local establishment.

Education

. HIGH SCHOOL DIPLOMA

. Post high school career enhancing courses in customer

service & computer applications

"Tana is an ultimate team player who strives to provide the best

service...attends all trainings...follows process...shows great

integrity...has good multi-tasking skills takes feedback very well, &

is prompt & proactive in her project management...Tana is an assets to

her team, manager & company

Excerpts from Performance Reviews

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