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Customer Service Manager

Location:
Erie, PA, 16507
Posted:
October 10, 2010

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Resume:

RHONDA J. RUSH

**** **** *** ******, ***. *B

Erie, PA 16507-1095

Home: 814-***-****

abiofz@r.postjobfree.com

PROFILE:

Over 20 years of increasing experience in business and

transportation, claims that developed skills in analysis, customer

services/relations, and problem solving.

RELEVANT EXPERIENCE:

FedEx National LTL

Billing Clerk

. Billing for all trucks delivering and picking up freight. Erie, PA

. Hazmat training, billing training, dispatcher training. 4/2010 -

1/29/11

. Customer service for incoming calls, pick ups. Part time

Terminal is closing

Zurn Industries, Inc. Erie, PA

Logistics/Sales Expeditor/Warehouse Inventory 4/2007 - 11/2008

. Lay off due to economic downturn.

. Expedite the distribution of the Specification Drainage product line.

. Coordinated distribution, pricing, and product application for the

Zurn Regional Service Centers and Zurn Sales Representatives, to

effectively satisfy customer needs.

. Inventory management and control.

. Assisted in lean management, flow-charting.

Traffic 4/2001 - 4/2007

. Tracked shipments, responsible for all shipping papers of out-going

shipments for each day.

. Checked status of freight bills, maintained printout department

reports.

. Audited freight bills for trucking.

. Handout shipping papers to driver's when they picked up LTL loads.

. Filled out Express packs, handled claims for trucks, UPS and FedEx,

worked with FedEx, DHL, and Emery Worldwide on a daily basis.

. Sent overseas shipments along with paperwork prepared.

. Assisted the Traffic Manager when needed and took over his

responsibilities when he was off work.

Ace Glass Erie, PA

Accounting Assistant & Showroom Sales Rep 1/2000 - 3/2001

. Employment ended due to business closing.

. Answered incoming calls regarding billing, typing, and compiling

monthly reports.

. Handled all accounts payable, payments, and ledger postings.

. Learned the glass industry, helped customers with glass measuring and

replacement, ordering, selling glass products, and handled claims for

automobile insurance.

TSI Distribution Services Erie, PA

Dispatcher 2/1999 - 12/2000

. Supervised 14 drivers and dispatched daily trucks for loads;

supervised warehouse employees.

. Familiar with the trucking industry, maps and city of Erie, PA.

. Kept track of 150 trailers daily and dispatched throughout the city.

. Received daily calls from customers and scheduling of pickups and

deliveries at the companies.

. Responsible for weekly trucking reports, which we report on time

deliveries to the customers.

. Distributed paychecks, and weekly logs to the over the road truck

drivers and city drivers.

. Logged incoming freight unloaded in warehouse and distributed paper

work to departments.

. Responsible for storage trailers, contracts, delivery and pickups.

Lumbermen's Merchandising Corp. Wayne, PA Transportation Analyst

1/1992 - 12/1997

. Accounts payable; process damage, loss and overcharge claims, pay,

process, and audit rail and trucking freight bills on a daily basis.

. Assisted Traffic Manager and supported in daily routings and functions

of shipments.

. Attended regular transportation seminars, supplier-dealer shows.

. Quoted rail and trucking rates to LMC buyers daily.

. Responsible for the transport of products through five major

distributions, input of rail cars, trucking, unloading, and breakdown

of lumber/plywood.

. Traced rail cars and visited reload locations for customer relations

and problem solving.

. Trained in railroad tariffs and manuals, claims.

. Compiled trucking mileage and rates for the LMC buyers, which

consisted of 34 states.

. Responsible for all export documents for all daily shipments out of

the country.

. Prepared all documents, for the bank, interaction with the freight

forwarder.

. Overall understanding of rail and export process.

EDUCATION:

Degree Science in Business Administration May 2008

Gannon University, Erie, PA

Relevant Course Work: Managerial Accounting, Personal Finance Management,

Marketing, Labor Relations, Workmen's Comp, Human Resource Management,

Property and Casualty, Risk Management

Associate Degree Program - Accounting

Baker College, Flint, MI



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