Service Manager

Lorrie McDermott

**** ***** ****** ***

St. Augustine, FL 32092

904-***-**** abiofg@r.postjobfree.com

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Objective:

Seeking employment with a company interested in utilizing my experience, competence, and reliability

enabling me to share in the companies’ growth potential.

Career History:

Claude Nolan Cadillac, Inc., Jacksonville, Florida

Collision Estimator Jun 2002-Jul 2010

Responsibilities include writing collision estimates, delegating and dispatching repairs to body

technicians, inspection of vehicles with customers and explaining repairs, setting appointments,

ordering parts, reconciling repairs with repair orders, using Pathways Computer System for all

makes and models of vehicles, also familiar with other computer systems, ICAR GOLD certified

and attended school for collision estimating.

Lexus of New Orleans, New Orleans, Louisiana

Service Advisor Jan 2002-Jun 2002

Responsible for advising customers on all related service issues including writing up service orders,

dispatching service work, collecting payments, and prioritizing service problems in order to achieve

the highest standard of CSI. Also in charge of maintaining a fleet of loaner vehicles, ensuring all

loaner vehicles are inventoried, cleaned, inspected for damage, and routine maintenance is performed

as needed.

Claude Nolan Cadillac, Inc., Jacksonville, Florida

Service Advisor Dec 2000-Sep 2001

Assisted customers on all service related issues, i.e. writing up service orders, quoting repair costs,

taking and returning customers phone calls, overseeing customer’s vehicles through the service

shop, discussing service problems with the technicians, and relaying information to the customer.

Claude Nolan Cadillac, Inc., Jacksonville, Florida

Warranty Administrator Jul 1997-Dec 2000

Processed all General Motors (GM) warranty claims and credit memos, reconciled schedules and

posted journal vouchers, supervised all service office personnel, assisted manager with departmental

functions including, but not limited to, controlling expenses, organizing training films, maintaining

excellent customer relations, and making recommendations concerning customer complaints and

payment issues.

Gordon Chevrolet-Geo, Tampa, Florida

Warranty Administrator May 1993-Jul 1997

Prepared and submitted warranty claims for General Motors (GM), flagged technicians for service

and body shop, processed credit memos, reconciled schedules and posted journal vouchers, issued

purchase orders to Enterprise Rental Car and prepared their invoices for payment. Also,

occasionally dispatched, wrote service, and cashiered.

Roger Whitley Chevrolet, Tampa, Florida

Warranty Administrator Dec 1990-May l993

Researched warranty operations, processed warranty claims on UCS System, distributed claims on a

daily basis to Detroit, MI, and served roll as an administrative assistant to the Service Manager.

Education:

1988 Tampa College – Business, Tampa, Florida

1982 Hillsborough Community College – Data Processing/Computers, Tampa, Florida

1981 Hillsborough High School Graduate, Tampa, Florida

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