Angela Hoffman

Moreno Valley, Ca ***** 951-***-**** abioex@r.postjobfree.com

Employment History

*/****- */**** */R Office Manager

PABAH Automotive Moreno Valley, Ca

Responsibilities:

(Returned to previous Employer from 1999)Administered H/R duties, Selection and screening of

candidates for new hire, Background Check, Scheduled Drug Testing, established a relationship with our

Workers Compensation and Health Benefit carriers enters weekly payroll on a company computer system

that was much like Quick Books for approximately 75 employees. Managed employee files in accordance

to California Employment Law, Accounts receivable & payable. Monitored allotments for employee

expenses and their reimbursement. Made travel arrangements for Executives. Screen and extend

employment offers to qualified applicants. Conducted new hire orientation, performance reviews,

biweekly employee safety meetings, provides support to maintain positive employee pool. Bi-weekly

housecleaning in the office as whole. Exercised problem solving ability that diffused customer service

issues. Implemented employee incentives for safety program. Successfully organized office and

employment files compliant with California Labor Standards. Heavy Customer service front counter &

phones. (Company went out of business as Owner Retired)

10/2005 - 3/2007 Customer Service Mid-West Warranty Representative

Thor California Moreno Valley, Ca

Responsibilities:

Mid west rep. for RV dealerships covering 11 states. Customer Service trouble shooting warranty and

service issues. Product knowledge for tech support service to customers and dealerships. Established and

maintained strong dealer relations that assisted in great business bonds for company. Negotiated fair

compromise of service for customers and dealerships. Exercised willingness and diligence to learn and be

updated on product, office applications and company policy applicable to job. Compile and produce

reports for research information that assisted in quality control, service bulletins and recalls. Assisted in

managing month end reports and meetings. Partner in spearheading the direction in one of the largest

recalls in RV History to ensure the safety of our customers.

7/2003 - 11/2005 Warranty Claims Service Manager

Canyon RV Colton, Ca

Responsibilities:

Processed in excess of 200 Warranty claims per week. 100% collections of past due claims for warranty

service. Maintained accurate books for warranty accounts, parts inventory, shipping and receiving.

Assisted and crossed trained within customer service writing for repairs and routing jobs, parts counter

and reception. Accounts Payable & Receivable, and General Ledger. Complied tech hours and calculated

for payroll. Supervisor that hired and trained new staff. Research with manufacturers on all product

knowledge and updates. Cash handling, sales and marketing. Knowledge of California Employment laws.

Implemented employee incentives for safety program.

1/1999 - 7/2003 Warranty Claims Service Manager

Richardson’s RV Sun City, Ca

Responsibilities:

Processed in excess of 200 Warranty claims & 100 Accounts Receivable invoices per week. 100%

collections of past due claims for warranty service. Maintained accurate books for warranty accounts,

sales/parts inventory, shipping and receiving. Assisted and crossed trained within customer service

writing for repairs. Parts counter, heavy customer service & phones. Accounts Payable & Receivable, and

General Ledger. Complied tech hours and calculated for payroll. Assisted with positive vendor and

manufacture business relations for company. Managed month end reports. Implemented employee

incentives for safety program.

7/1991- 1/1999 Office Manager

PABAH Automotive Moreno Valley, Ca

Responsibilities:

Administered H/R duties, Selection and screening of candidates for new hire, Background Check,

Scheduled Drug Testing, established a relationship with our Workers Compensation and Health Benefit

carriers, enters weekly payroll on a company computer system that was much like Quick Books for

approximately 75 employees. Managed employee files in accordance to California Employment Law,

Accounts receivable & payable. Monitored allotments for employee expenses and their reimbursement.

Made travel arrangements for Executives. Screen and extend employment offers to qualified applicants.

Conducted new hire orientation, performance reviews, biweekly employee safety meetings, provides

support to maintain positive employee pool. Bi-weekly housecleaning in the office as whole. Exercised

problem solving ability that diffused customer service issues. Implemented employee incentives for safety

program. Successfully organized office and employment files compliant with California Labor Standards.

Heavy Customer service front counter & phones.

Education: Sage College GPA 4.0 Moreno Valley, CA Present

Paralegal Studies: Pursuing Juris Doctric Degree

Current Course Study July 2010:

A) Legal Terminology

B) Family Law

C) Wills, Trusts, Estates

D) Contracts & Real Property

Completed the following Courses June 2010:

A) Legal Research Grade: A

B) Legal Writing Grade: A

C) Introduction to Paralegalism Grade: A

D) Legal Procedures Grade: A

Riverside Community College Riverside, CA 4/2008

A) Legal Aspects of HR Management Certificate

B) Federal/State Wage and Hour Laws Certificate

C) Unemployment, Disability, Workers Comp.

Management Certificate

Professional References:

Sarah Thornton Maureen Smith Melissa Stoudt

951-***-**** 760-***-**** 909-***-****

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