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Customer Service Manager

Location:
Portsmouth, VA, 23703
Posted:
October 12, 2010

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Resume:

**** ******* ******** ( Portsmouth ( VA *****

757-***-**** ( abioeb@r.postjobfree.com

Christopher Matteson

objective

To obtain a position that will require the use of my

bachelor's degree as well as my law enforcement, security,

loss prevention, and management experience. This position

should also utilize my skills in communication, research,

statistics, and data analysis.

Profile

Committed to excellence, enthusiastic, and detail oriented

problem solver and leader with one year of law enforcement

experience and 2 years of retail management experience. Able

to rapidly master new concepts, and work both independently

or as part of a team. My proven capabilities which are

applicable in a variety of areas include:

Deductive & Inductive Reasoning Customer Service

Social Perceptiveness

Active Listening Critical Thinking

Time Management

Government Law Analysis Data Compilation & Synthesis

Research Methods Policy Interpretation

Problem Solving

Written and Oral Communication

SUMMARY OF QUALIFICATIONS

January 2010-Current CHKD Norfolk, VA

Safety & Security Officer

. Provide a safe and secure environment for patients,

visitors, and staff.

. Ensure the security of buildings and property through

regular patrol and update logs.

. Investigate incidents that occur on the facilities

property, and generate reports and incident logs.

. Maintain and inspect alarms and safety equipment.

. Promote positive guest relations, and assist

visitors.

November 2008- Current Chrysler Museum of Art

Norfolk, VA

Security Officer/ Shift Lead

. Enforcing rules and policies of the museum.

. Permitting only authorized personnel and materials into and out of the

museum.

. Operating the Museum's security control cameras and recording monitor

system (Enterprise Buildings Integrator EBI, and Tailgate Detection,

Alarm and Recording TDAR).

. Responsible for patrolling and keeping the records of all security

incidents.

. Responsible for providing security services for residents and visitor,

ensure the security of the building, residents and visitors.

. Respond to all emergency situations as directed by policies.

. Identification and vehicle checking on daily basis.

. Responsible for facilities security, and passenger and employee

safety.

. Protected property from theft, fire, and willful damage.

March 2009- October 2009 Lockheed

Martin Virginia Beach, VA

Integrated Security Support Solutions Team (IS3)

Certified Vehicle Inspector

. Inspects commercial and private vehicles, using various types of

equipment such as mirrors, explosive detection equipment, x-ray

systems, under vehicle surveillance systems, etc., to ensure that

there are no unauthorized transporting of drugs, explosive materials,

weapons, or other unauthorized materials on to Naval installations or

other designated controlled and restricted areas.

. Issuing flight line passes to government authorized contractors

entering NAS Oceana.

Weapons Handler

. Responsible for the accountability, issue, receipt, cleanliness,

maintenance and serviceability of all weapons and ammunition as well

as any non-lethal weapons, and personal protective equipment for which

custody is assigned.

. Performs frequent inventories of all weapon, ammunition, and other

items in their custody, alerting security and law enforcement

personnel of any discrepancies.

. Occasionally required to carry and handle weapons, drive a vehicle

transporting weapons or ammunition or explosives.

. Occasionally assigned to and or required to support Range Operations

including performing the duties of Line Coaches or Range Safety

Officer (RSO) and other duties attendant to the safe operation,

training support, administration and general appearance and routine

cleanliness of the ranges.

. Occasionally required to support security training and law enforcement

personnel on the use and care of weapons to include qualification and

re-qualification training.

August 2003- December 2007 YMCA Portsmouth, VA

Security/Maintenance

. Provided security services for employees and

visitors.

. Patrolling the parking, grounds and the interior of

facility and securing entrance after hours.

. Inform and warned violators of rule infractions such

as carrying forbidden objects and materials, smoking,

loitering.

. Provided customers and visitors with escort services.

. Inspecting and reporting irregularities like security

doors left unlocked, leaking water pipes, presence of

unauthorized persons etc.

March 2003- August 2003 Portsmouth Sheriff's Office

Portsmouth, VA

Deputy Sheriff

. Security and protection of all inmates and fellow deputies.

. Supervised random floors in the city jail containing 80-120 inmates,

including delivering daily meals, and medical assistance to inmates.

. Coordinated all aspects of prisoner security and transportation from

security facilities to courthouses, medical and dental visits,

ensuring the safety of the community and the suspects.

. Supervised inmates in the work release program.

. Conducted mail and visitor screening, electronic surveillance

monitoring, and counseling.

July 2004- August 2006 AutoZone

Portsmouth, VA

Manager

. Providing excellent customer service to guests.

. Supervised 8-16 store employees and general store operations.

. Parts specialist (testing, ordering, shipping)

. Merchandising and layouts

. Cash Management (set up and countdown of registers, change orders, and

money safe count)

. Opening and closing manager (alarm, sales, employee meetings, loss

prevention, stock updates, register setup, returns)

. Inventory Control

. Training, Staffing, Providing motivation to staff.

education And credentials

July 2009 Department of Defense Secret Clearance

Clearance obtained through Lockheed Martin as required by the

government to work on Naval Installations

March 2009 Department of Defense and NAVY

Small Arms Marksmanship Course (SAMI)

Successful completion of the Department of Defense and Navy

Small Arms Marksmanship Instructor (SAMI) course taught at

the Little Creek Naval Amphibious Base in Norfolk, VA. I

qualified with the 9mm and the 12gauge shotgun.

August 2008 Old Dominion University Norfolk, VA

Bachelor of Science Degree, Major: Criminal Justice

Minor: Sociology

Courses Taken: Firearms Safety, Criminal Investigation,

Forensics, Loss Prevention & Security, Crime in the

Workplace, Policing, Corrections, Research Methods, Case Law,

Diversity in Society, Policing Methods

May 2006 Tidewater Community College Portsmouth, VA

Associates of Science Degree, Major: General Studies

Courses taken: Spanish Statistics, computer Information

Systems, Micro-Computer Software, Typing, Public Speaking,

Law Basics, Investigations, Business Management, Psychology,

Cardiopulmonary Resuscitation, Creative Thinking.

References

Karen Pickering

Office of Julia K. Terzis, M.D., LTD.: Office Manager

5108 Peake Lane

Portsmouth, VA 23703

757-***-****

Sara Watson

G&P Trucking: Manager

99 Dahlgren Avenue

Portsmouth, VA 23704

757-***-****

Tiffany Parker

HiLites Hair Salon: Salon Administrator

1017 Nicklaus Drive

Suffolk, VA 23435

757-***-****



Contact this candidate