Customer Service Representative

Nancy L Lummer

*** ******* **

Quincy IL *****

217-***-****

Birthdate: 09/22/1948

Objective: To work a part-time position (up to 20 hours/week) utilizing

the skills I have acquired through education and work experience.

Experience: West Central Illinois Area Agency on Aging, Quincy IL

Program Representative (Part-time) May 2005 to

Present

Interview and consult with clients 55 and over to determine

their needs and priorities concerning job searches. Determine

eligibility of each client for Title V federal program offering

on-the-job training opportunities for clients 55 and over.

Assisting clients enroll into Illinois Skills Match as well as

referring to other appropriate resources.

Supra Telecom Quincy IL 62301 (Company Closed-Attended College)

Customer Service Representative 9/24/2001 to 02/02/2003

Answer telephones. Describe and offer available services.

Convert customers over from Bell South to Supra Telecom via

computer process. Help existing customers with repair and

billing issues.

AAI

Merchandiser 1999 to 2001

Display merchandise in retail stores. Traveled in 150-mile

radius to display jewelry and eyeglass/sunglass merchandise.

Kept inventory on stock. Issued credit memos for returned

stock. Reported daily orders by phone.

Waldenbooks Quincy IL 62301

Store Clerk 1996 to 1999

Customer Service. Order books through computer system. Stock

and pull books.

Education: John Wood Community College 1301 So 48th St., Quincy IL

Associate Degree, Office Technology 2005

Volunteer Quincy District Assn of the Blind, Quincy IL

Driver/Volunteer

Contact this candidate