Customer Service Management

James Deal

***** ****** *****

Spring, Texas ****9

713-***-**** - abiocs@r.postjobfree.com

Objective:

To obtain a position as a logistics coordinator and to utilizing my strong

organizational and computer skills in a challenging team work environment

and effectively build on high customer service results.

Summary of Qualifications:

- Global Air /Ocean Freight, Export Documentation, Project Cargo

Management, Inventory Control,

-Procurement Specialist, Buyer Planning, Customer Service, Accounts

Payable, Shipping Receiving.

-Active Use of Microsoft Office, Oracle, Glovia, Visio, Super User of

several internal applications.

-Operational savvy in coordinating multiple tasks with strong work ethic,

and attention to details.

-Dependable with integrity to maintain organizational changes, cost saving

and process improvements.

Experience

GE Packaged Power, Inc. Houston, Texas Jun 2009 -

Aug 2010

Logistics Coordinator

Effectively coordinate all international freight of sales and warranty

orders, spare parts, and third party aviation repair shipments.

Effectively managing all elements of freight management by directing

crating, freight forwarders, shipping companies, and customs brokers on the

proper disposition of shipments based on complex LOC requirements, Inco

terms, and purchase order agreements. Accurately prepare all export

documentation required including commercial invoices, packing slips, dock

receipts, airway bills, and ocean bill of laden. Expedite air shipments

for field service time sensitive repairs, and effectively supporting

fulfillment team and project managers globally in ensure on time delivery.

Utilizing oracle and internal applications to manage the proper

identification of parts and report unclassified to related team and

business group for review and update. Attentively maintain all customs

regulations and filing the US customs declarations when necessary and

ensure watch list screening of businesses and entities GE conducts business

with guard against risk of violation of US law. Initiated database to

track all orders from departure to delivery to proactively provide freight

status to all and avoid potential delays.

Clover International, Inc. Houston, Texas May

2008 - April 2009

Dispatch Coordinator

Effectively coordinate all inland trucking of LTL & FTL and intermodal

freight for export, based on customer purchase order requirements including

the packaging and crating of oil and gas related cargoes including pipe,

steel and chemicals and energy support equipment. Purchase order management

of dozens of suppliers nationwide to ensure lead time execution; prioritize

with air and ocean shipping companies for export of break-bulk, project,

and container cargo for customers globally. Negotiate with carriers on

shipping rates based on historical freight invoice data by domestic

location and cargo and provided favorable terms to improve cost and

service.

Associated Transport Line Houston, Texas Aug

2007 - May 2008

Equipment Coordinator

Managed all container releases with truckers for ATL, and Intermarine

steamship line for export bookings and manage all movements and status of

over 3000 containers via agent reports, and vessel position reports.

Properly review demurrage charges and lease agreements to proactively avoid

invoice discrepancies. Maintain accurate inventory of all equipment size

and types and expediting the import of available empties.

James Deal

22006 Falvel Drive

Spring, Texas 77389

713-***-**** - abiocs@r.postjobfree.com

Gaimz Candies LLC Houston, Texas July

2004 - July 2007

Logistics Coordinator

Supported license property "Dragonball Z" in marketing multiple candy

products in US market effectively coordinated all Suppliers of artwork

approval, packaging, candy fulfillment, transportation including purchase

order management to ensure all candies are delivered together from

locations globally to customer distribution centers in the continental US.

Facilitate ideas on cost savings and execution of fulfillment strategies to

support lead time reduction supporting new customers.

Dell Inc. Austin, Texas July 1998 - July 2004

Buyer Coordinator

Effectively Managing Multiple Suppliers on Repair terms and agreements

proactively provided suppliers with open orders reports, forecast, and

directing weekly conference calls on priorities and parts availability.

Coordinating between internal stockrooms, sustaining planners, commodity

managers, quality, and worldwide procurement on part dispositions, quality

issues, exchange programs. Work with accounts payable and suppliers on

resolving shipments and invoice discrepancies. Discuss inventory levels and

past due open orders to management during weekly metrics review.

Buyer Coordinator INotebook & Desktop Motherboards

Procurement senior analyst

Procurement analyst

US NAVY Treasure Island, California May 1992 - May

1994

Gunnersmate/ Explosives

Explosive Ordinance Movement Specialist on USS Mount Hood based in San

Francisco, CA supported west coast fleet in Support of Operation Southern

Watch, and Restore Freedom in the Persian Gulf and Africa, including

thousands of Ordinance munitions transfers to Battle fleet based on

explosive inventory request. Damage control petty officer for Weapons

division, supported Protocol chain of command on maintaining all equipment

for inspection, and operational drills to ensure optimized readiness.

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