Manager Customer Service
Resume:
RICHARD JOHN PALMA JR 336-***-****
*** ******* ** - *********, ***** Carolina 27292 - United States
abiob9@r.postjobfree.com
-
OBJECTIVE
Looking for a job where I can apply my skills in a challenging environment.
-
WORK EXPERIENCE
Wal-Mart, High Point, NC
Customer Service Manager 2010-Present
As a CS Manager for wal-mart my my job consisted
of various things. Around 45 registers were looked
after by me along with our CS center, money
center, Pharmacy, and several other dept. I would
need to maintain a good number of registers open
depending on the time of day and how busy we
were. I would also need to make sure all change
orders were taken care of along with any register
isues, customer issues, or cashier issues. I play a
huge role in the operation of the store while
providing outstanding customer service. Also was
involved in some Loss Prevention in the store
working with the LP Manager.
Petsmart, Staten Island, NY and Concord, NC
Support and Products Manager 2008-2009
As a Manager for Petsmart in NY I was responsible for all the inventory in the store
along with supervising up to 20 employees. I dealt with customers question and
complaints. I was in charge of keeping track of all inventory and removing and adding
inventory to keep consistent on hands in the store. I was trained to operate the
registers and place change orders, operate the company forklift. I did some of the
presentation aspects of the store, setting end caps and new plan o's. I was involved in
the interviewing process and hiring as well. I was also involved in the lowering of shrink
the the store since I was the first person to handle products and keeping track of all
inventory entering and exiting the store. I was able to handle employee issues and
could coach current and new employees on PnP's along with all codes of the store.
-
Pro-Tint, Greensboro NC
Office Manager/Shop Assistant 2007-2008
Tinted windows on cars and homes.
Shop Assistant: Get payment reports filed everyday. Get shop cleaned and ready for
days work. Answer phone calls and deal with customer questions. Deal with walk-in
customers and sell product. Learn all aspects of the film used and carried. Keep up
with daily log of customers. Clean and prep vehicles to be tinted. Make invoices for
customers. Call customers when vehicle is ready. Process customer payment via cash,
check, debit/credit. Make deposits to bank when needed. Call/deal with customers
whose non payment has exceeded 30 days. Keep track of supplies making lists of
things to be ordered. Was able to increase prices and sales by 50%.
-
Cleggs Termite and Pest Control, Greensboro NC
Department Manager 2006-2007
Termite Control: Drove Company vehicle to customer's house, company etc. Sprayed
proper chemicals to eliminate pests or termites. Termite certification course (learned
how to mix chemicals and identify bugs). Answered phones, set appointments.
Maintained chemical room and chemicals delivered. Supervised other termite
associates on the job and assisted in completion of work to state standards.
-
Walgreen's, Jamestown NC
Photo Technician 2005-2006
Maintained and operated photo machines. Processed customer film.
Placed shop orders. Operated the register, handled internet orders.
Took over some managerial duties. Handled truck shipments for stock, inventory,
counted cash drawers.
-
Lexington Home Brands, Lexington NC - High Point
NC
IT Tech 2004-2005
Dealt with employee computer issues, packing and shipping.
Installed computer software throughout the office.
-
-
SKILLS
Excellent interpersonal skills, communicates well with all levels of personnel within a
company. Great marketing, promoting, selling skills, as well as, ideas, products and
services. Excellent organizational skills as well as administering leadership skills.
Utilizes computer software for artistic creations as well as using Microsoft Word,
Microsoft Excel and successfully using the internet for information retrieval. Use
computer software for records and analysis. Can identify and purchase necessary
resource materials. Can set goals and determine courses of action, motivate/inspire
others towards common goals. Demonstrates competency in all aspects at a
managerial level such as personnel, projects and time. Analyzes risks, make decisions,
be decisive. Conveys competency to follow through, insuring completion of any task.
Develop realistic goals and action to attain them. Coordinate people, activities and
details, envision the future and lead change. Adjust plans/procedures for the
unexpected. Able to create innovative solutions to complex problems.
-
EDUCATION
Penn Foster High School 2003
-
CONTINUING EDUCATION
Aquiring certificates in emergency management from FEMA with an at home study
course.
Planning on going to school for basic law enforcement training with the Winston Salem
or Greensboro Police dept and then earning a degree in criminal justice ( Cyber Crimes
).
-
COMMUNITY INVOLVEMENT
Volunteer for the Davidson County Humane Society: Fostered dogs as well as helped
with functions to raise money for the Humane Society. Also volunteer with the North
Triangle Fire Department.
-
Contact this candidate