Manager Administrative Assistant
Resume:
WORK HISTORY
ARMY AIR FORCE EXCHANGE SERVICES - AAFES - 3911 S. Walton Walker Blvd,
Dallas, TX 75236
Administrative Assistant - Full Time Part Time March 8, 2010
- August 13, 2010
Temporary position for five months.
Research and review vendor file folders for current contracts
Correspond with vendors regularly to gather information for the renewal
of the AAFES Retail Agreement. .
Maintains various files to support and document action taken.
Data entry in systems called Retek, Legacy
Receiving, sorting, delivering incoming mail.
Creating files and file labels.
Copying and scanning documents for vendor files.
Microsoft Outlook for email, faxes, calendar, and to-do list.
Retrieving sample shipments from the mail room for the department buyer
Administrative duties as required.
VERIZON ON LINE - 4055 Corporate Dr, Grapevine, Texas 76051
Administrative Assistant / Specialist Tech Support
February 2004 - November 2008
Provided administrative support and maintained records for manager and 10
team members
Responded to emails, phone calls, and all other correspondence for
manager, team members and upper management as required.
Created and edited PowerPoint presentations as required by upper
management to include organizational charts, training charts, etc.
Organized calendars and contacts on data base so VP, Director, Manager
and team were aware of everyone's schedule and how to reach persons in
case of cancellation, rescheduling, etc.
Prepare travel arrangements (domestic and International) including hotel,
car and meeting arrangements
Prepare, reconcile and process expense reports and corporate credit
cards.
Prepare and set up on site and off site meetings, video conferences,
lunch/dinner for meetings,
Handled all incoming/outgoing mail and sending packages overseas to call
centers including export invoices.
Host and participate in weekly/biweekly calls
Interacted with managers, upper managements, employees, vendors and the
vendor agents on providing information, reports, schedules, conference
calls, etc.
Reconciled, processed, posted and presented for payment monthly invoices
from 12 call centers approx. $25,000 - $2,000,000+ per call center.
Created and maintained contact database, sent training equipment, product
upgrades and other various mailings.
Ordered, tracked and maintained all office supplies, maintenance for
office equipment to include toner, service contracts, etc.
Vendor Manager Assistant for 2 call centers 4 sites (CallTech and
TelVista) - travelling to each site for a week each month, monitoring
agents, all administrative duties with the centers and reports to
Verizon.
Excel spreadsheet - Track and maintain vacation days, time sheets, filing
system
Excel spreadsheet - Tracking and maintaining required training courses
completed,
Excel spreadsheet - Gathered, organized and posted weekly/monthly reports
and office forms for presentation to manager and upper management
VERIZON ON LINE - Grapevine, Texas March 2002 -
February 2004
Executive Assistant
Contract position w/Verizon, Staff Assistant to Mgr. Operations
Improvement and the Client Services Department
Provided administrative support to multiple consulting professionals
Reconciled and presented for on line payment of monthly invoices
(approximately $25,000 - $2,000,000)
Made travel/hotel/car arrangements for manager and team members both
domestic and international.
Prepared, reconciled and processed expense reports, credit cards and
daily time entries
Scheduled and prepared on site and off site meetings maintaining
supervisor's calendar and team calendar
Created and edited PowerPoint presentations
Screened telephone calls, made telephone calls to vendors, other
departments, take messages, routing calls to appropriate employees.
Organized various functions such as lunches, professional development
meetings with prospective clients
Maintained contact database, send various mailings to contacts
Typed, mailed, faxed, copied and filed correspondence
Created files, file indexes and binders
Sent weekly mail to consulting professionals
Assisted other administrative staff and departments as needed
GENUITY SOLUTIONS- 700 State Hwy, 121 ByPass, Lewisville, Texas 75067
Executive Assistant Contract Coordinator May 2000-
November 2001
Communicated with customers, employees, and other individuals to answer
questions, disseminate or explain information, take orders, and address
complaints.
Compiled, copied, sorted, and filed records of bids/proposals, RFP's,
RFO's, RFI's, office activities, business transactions, and other
activities.
Completed and mailed bills, contracts, policies, invoices, or checks.
Operated office machines, such as photocopiers and scanners, facsimile
machines, voice mail systems, and personal computers.
Computed, recorded, and proofread data and other information, such as
records or reports.
Maintained and updated filing, inventory, mailing, and database systems,
either manually or using a computer.
Mailed electronic/manual (i.e. fax, email, phone, letters) invitations
for proposal bids and when received filed them also
electronically/manually.
Prepare and maintained contact list for all suppliers/contractors for
each project bid.
Prepared data entry site for bids received for each project.
Reviewed files, records, and other documents to obtain information to
respond to requests.
EDUCATION
Mississippi University for Women, 1982 Spring Semester - B Honor Roll -
Deans List
W.H. Adamson High School, Diploma
US Air Force - Security Police Sqdn. - 70210, 70230, Administrative
SMSgt Ramos and Colonel Simpson
US Air Force Reserve - 94th MAPS Sqdn. - 70250, Administrative
Colonel Ruth Cox
COMPUTER SKILLS
MS Word, Excel, PowerPoint, Access, Visio, PeopleSoft, Remedy, Lotus
Notes, Outlook
TRAINING
Word, Excel, PowerPoint - 1996, 2010 refresher courses, PeopleSoft - 2004
Administrative Practices - US Air Force, 1967
Various Verizon In House requirement courses of 120 hrs.
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