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Customer Service Computer

Location:
Pueblo, CO, 81004
Posted:
October 21, 2010

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Resume:

Richard L. Gordon

Phone: 719-***-**** Email: abio9v@r.postjobfree.com

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OBJECTIVE

To obtain a position that can use my knowledge as a troubleshooter and

problem solver in the IT field to help further my knowledge and abilities

and be more productive in my endeavors in my work environment and

community.

DESIRED OCCUPATION

Network Specialist, Computer Specialist

EDUCATION

Colorado State University-Pueblo Pueblo Community College

Major: Computer Information Systems Major: Computer Information

Systems

Degree: Bachelor of Science Degree: Associates of Applied

Science

Graduated July 2010 Graduated May 2003

Coursework

Adv PC Servicing and A+ Prep PC Architecture

Computer Science Computer Forensics

Cisco Network Associate Logic & Program Design

Multi-User Operating Sys (Unix) Introduction To Web

Development

Object Oriented Analysis & Design Systems Analysis & Design

Linux Database Systems

GUI Programming Technical Writing

Communications Protocol Local Area Networks

ACCOMPLISHMENTS

Have successfully trained employees who later went on to management

Have successfully completed my education for Bachelors Degree and am

continuing

Have a good disposition with most people I have been involved with

Became well known in many communities

SKILLS

. Problem solver (PC systems, Automotive systems)

. Trouble shooting (PC systems, Automotive systems)

. Web Page Building

. Proficient in PC building, repair, maintenance, and networking

. Proficient with MS Windows operating systems and programs

Windows 3.0 - to Windows 7, MS Office programs

. Adaptable to situations

. Management Skills:

Managed and supervised as many as 18 employees in 4 auto

part stores

and 3 shifts of a 30 man maintenance crew for a shopping

mall

Made out budgets and kept within limits

Former Owner/Operator of Boarding House

References Available Immediately Upon Request

Richard L Gordon

Phone: 719-***-**** Email: abio9v@r.postjobfree.com

Friendly Harbor Volunteer Experience

Since June of 2007, I have done volunteer computer work at Friendly

Harbor Drop in Center, Pueblo, Colorado. I have set up and updated

their systems with software and hardware. I have recovered their

system and resolved user problems that kept crashing the system during

the first year I became involved. I maintain and clean the system of

errors and/or viruses every 6 months or when I'm called for

assistance. I have been recommended to private individuals by Friendly

Harbor members and get referrals from friends, family, and people I

have met through work and school.

Colorado State University - Pueblo August 2009 - April 2010

2200 Bonforte Blvd

Pueblo, Co 81001-4901

1-719-***-**** switchboard

Computer Lab Monitor

. Help students with logon issues, printing problems, and with

general program usage

. Report computer and printer problems to IT Department

Carquest Auto Parts April 2003 -

August 2009

23898 Highway 50 East

Pueblo, CO

1-719-***-****

Counter Salesperson

. Helped customers troubleshoot vehicle problems and advise what

to do

. Customer Service

. Answered phones

. Maintained customer relations

. Inventoried and ordered parts

. Did shipping and receiving

. Operated forklift

. Helped train new employees

. Helped employees with computer use

. Operated brake lathe

. Made AC and hydraulic hoses

Lasater Auto Parts May 1998

- April 2003

23898 Highway 50 East

Pueblo, CO 81006

1-719-***-****

Counter Salesperson

. Customer Service

. Answered phones

. Inventoried and ordered parts

. Operated forklift



Contact this candidate