Administrative Assistant Customer Service
Resume:
Leonie Reyes
San Jose, CA
abio9u@r.postjobfree.com
Qualifications
. Over 10 years administrative experience in payroll, credit cards,
accounting and banking written and oral communication ability
. Strong written and oral communication ability
. Excellent customer service and problem solving skills
. Dynamic organizational skills and proven leadership and a team player
. Great with people and inter-personal skills, self starter and multi-
tasking ability
Technical Skills
. ACCOPS, PeopleSoft, MS Excel, MS Word, MS Outlook
8
Experience
10
FedEx Freight West
Payroll Clerk 2006 to
Present
. Sort and distribute incoming mail for Payroll Department
. Process, separate and stuff payroll checks for hourly and salaried
employees on weekly basis
. Prepare and send out letters to agencies for garnished employees and non-
employees who were terminated
. Enter payroll adjustments thru ACCOPS program
. Enter employees direct deposit request and Credit Union deductions using
PeopleSoft program
. Order supplies for Payroll department
. Answer employees payroll inquiries by phone or email
. Enter employees payroll adjustments on Excel spreadsheet
. Clear employees 401k arrears through People Soft program
. Handle employees request for payroll statements, W-2 forms for their
personal use or Legal & Human Resources requests
. Reply to subpoena requests from Human Resources and Legal Department
. Sort and distribute vacation reports to respective department managers
. Responsible for preparing/tracking payroll retention records for off site
storage
. Received Fed Ex All Star Award in recognition of effort and dedication
8
Technology Credit Union 2002 to 2004
Credit Card Specialist
. Reviewed lost/stolen report, block cardholders account if necessary, and
call the cardholder to verify validity of transactions posting to the
account
. Reviewed scorecard points report and adjust cardholders reward points as
needed
. Assisted the branches and other departments for credit card inquiry
. Balanced and post the exemption report daily
. Issued credit on cardholder's account upon receipt of credit card dispute
or fraud
report
Heritage Commerce Bank 2001
Administrative Assistant- Accounts Receivable
. Sort incoming mail, photocopy checks, and balance client's deposits.
. Fax all transaction reports to clients daily
. Answer telephone inquiries or route to the designated representative if
needed
8
Bank of Santa Clara 1996 - 2000
Administrative Assistant/New Accounts
. Sell and cross sell bank products to new and existing customers and open
checking, savings, certificate of deposit, IRA both personal and business
accounts
. Prepare manager's loan packages and presentation, business correspondence
and minutes of the meeting
. Prepare month-end report, financial analysis and loan reports
. Compile business information, legal files, bank statement reconciliation
for the clients as needed
. Process loan payments and assist clients on loan inquiries
8
Bank of the West 1979-1996
Cottle Road, San Jose CA
New Accounts Representative (1993 - 1996)
. Open new accounts and maintenance existing customer's checking, passbook
savings, certificate of deposit and IRA accounts
8
Augustine Drive, Santa Clara CA
Merchant Account Representative (1985 - 1993)
. Sell bank products to new business account development and maintenance
the existing
. Set up new business account information on line
8
W St John, San Jose CA
Consumer Credit Representative (1983 - 1985)
. Review and process credit card and loan applications
8
Scott Blvd., Santa Clara CA 95050
Credit Card Representative (1979 - 1983)
. Assist customers with credit card inquiries, research for disputed
charges
. Typing, filing, answer phone inquiries, problem research & resolution on
customer's dispute
. Prepare report for fraud activities
8
Education
Philippine College of Commerce, Manila Philippines - College
Bank Forgery class - American Institute for Banking, Sunnyvale, CA
Computer Training- Word, Excel and Power point- Metro Ed Adult Education,
San Jose, CA
8
Community Involvement
Feed the homeless, visit old folks home during holiday season, support
mentally handicapped children in the community
Contact this candidate