OBJECTIVE:

To obtain a challenging position with a company that recognizes individual

achievement and facilitates upward mobility. I would want to help find what

needs to be done quickly yet efficiently, and create a work friendly

environment.

Employment History:

Personal Banker

12/2009-Current

Wachovia, a Wells Fargo Company

Richmond, VA

As a Banker with Wells Fargo I focus on building long-term relationships

with Wells Fargo Customers. The goal is to satisfy all customers' needs and

help them succeed financially while meeting aggressive sales goals

including number of solutions, cross selling, partner referrals and

profitability goals. While much of my responsibilities are performed in the

stores, I also reach out into the community by visiting businesses, making

outbound calls to customers, conducting educational seminars and being

active in the community. High performance also requires solid knowledge of

the financial products and services offered by Wells Fargo.

Client Escalation Unit Supervisor

7/2008- 7/2009

Bank of America

Richmond, VA

As an Escalation Supervisor I am responsible for assisting and retaining

customers that request to speak with management. I coach other associates

to policy and procedures when assisting customers to meet performance

expectations. Duties also include working closely with the leadership teams

to identify service quality needs, monitoring team performance and

providing scorecards for performance results.

Senior Customer Service and Sales Representative

2/2005 - 7/2008

Bank of America

Richmond, VA

In this position, my duties were to assist customers and reconcile any

problems on their accounts. I received inbound calls from customers who

have inquires about their bank accounts. I'm also responsible for sales

services, loan products, online banking technical issues and able to answer

ACH questions.

Sales and Support Representative

09/2007-04/2008

BA Merchant Services

Richmond, VA

In this position, I was responsible for sales, service and administrative

support to new merchant account holders and identify cross-selling

opportunities through daily client interactions. I also provided product,

operational and client fulfillment support to achieve client delight,

sales, retention, client development and revenue growth goals.

Cashier/ Back Line Operator

12/2001 - 5/2006

Arby's

Chesterfield, VA

As an employee at Arby's my job entailed receiving, cooking and preparing

orders within a certain time that they are placed. I also stocked the

products that came in the store by a specific date by which they must be

used and order more products when needed.

Collection Specialist

11/2003 - 2/2005

Capital One

Richmond, VA

As an employee with Capital One I was responsible for making outbound call

to customers who were past due on their accounts and negotiate a payment

arrangement to bring their account current. I was also responsible for

receiving inbound calls from customers with inquiries on their accounts.

Education History:

03/09-Present

Kaplan University

Computer Science

08/2002-12/2005

John Tyler Community College

Computer Science

08/1998-06/2002

Huguenot High School

High School Diploma

References:

Kimberly Allen, Store Manager

Wachovia, 10831 Midlothian Turnpike, Richmond, VA 23235

804-***-****, abio9m@r.postjobfree.com

Gladys Grainger, Vice President/ Team Manager

Bank of America, 8011 Villa Park Dr Richmond, VA 23236

804-***-****, abio9m@r.postjobfree.com

Tracey Hines, Team Manager

BA Merchant Services, 8011 Villa Park Dr Richmond, VA 23236

804-***-****, abio9m@r.postjobfree.com

Contact this candidate