Customer Service Medical
Resume:
Heather Frazier
Evansville, IN 47715
To Whom It May Concern:
I am a career professional whose job was eliminated due to centralization.
This is the second time (counting American General Finance) that I have
been a displaced worker.
I recently finished my first semester in the medical field, which included
courses in Medical Terminology and Medical Law and Ethics. I currently
have a 3.1 GPA. I am very interested in beginning a career in the medical
field.
Most of my experience is in loan processing, both consumer and mortgage.
Currently the mortgage business is not doing well, so I am taking courses
for a different career path while I am job hunting. I am ready and willing
to change my career path for a stable job if necessary. I am also ready
and willing to continue my mortgage career if an opportunity arises.
I have worked in an office environment for over 20 years. I am proficient
with all office machinery and procedures. I am proficient with computers,
and have learned several programs and systems. I am a quick learner, and
easily adapt to a new position. I have also done customer service work for
over 20 years, and provide the highest level of customer service for
clients and business partners. I would also be interested in an
administrative, clerical, or customer service position.
I would appreciate the chance to meet and discuss the possibility of
employment. I have many skills I did not list, and would like to go into
more detail for you. Please call or email me. My phone numbers are 812-
303-0240 and 812-***-****. My email address is *********@*********.***. I
look forward to hearing from you.
Sincerely,
Heather Frazier
Enclosure: Resume
Heather Frazier
4112 N Green River Rd
Evansville, IN 47715
Home: 812-***-**** Cell: 812-***-****
Email: *********@*********.***
QUALIFICATIONS:
. Decades of office experience in many office areas
. Several years of loan processing experience, including government
mortgage loans
. Extremely adaptable & quick learner
. Excellent with customer support services
. Skilled at learning new concepts quickly while working well under
pressure
EXPERIENCE:
03/08-10/09 Countrywide/Bank of America
Evansville, IN
Loan Specialist II/ Home Service Specialist II
. Performed mortgage loan processing; from application through closing
. Learned several computer programs, government websites, and ancillary
programs
. Work under deadline and under pressure very well
. Handled customer calls, and affiliate calls, with the utmost customer
service
. Scheduled and prepared all documents for closing, and reviewed when
signed
05 05-08/07 Sterling United FCU
Evansville, IN
Loan Processor
. Processed loans, consumer and mortgage
. Used excellent customer service skills during application taking,
and closing
. Assisted in analyzing customer credit to make decisions on requested
loans
. Also, assisted in payroll posting, and loan disbursement, and other
bank tasks
. Handled title work and any research needed in the loan department
10/02- 05/05 American General Finance
Evansville, IN
Customer Service Representative II
. Worked in Escrow Department taking care of taxes and insurance on
mortgage loans.
. Managed several daily and monthly reports regarding due dates for
taxes and insurance
. Disbursed payments to insurance companies and Treasurer's for
insurance and taxes
. Performed faxing, photocopying and filing duties as well as escrow
research
. Answered incoming calls with questions in regard to Escrow Accounts
. Performed aggregate analyses to correct Escrow Accounts and sent out
all mail
References available upon request
Contact this candidate