Customer Service Sales

Dawn Pontius

*** ***** ****** ******

South Bend, Indiana 46601

574-***-**** (Home) or 269-***-**** (Cell)

e-mail: ************@*****.***

OBJECTIVE

To obtain a customer service/clerical support position with an organization

that values excellence.

EDUCATION

Southwestern Michigan College

Dowagiac, Michigan

Associate Degree: Applied Science - Accounting GPA: 3.76

December 2009

Dowagiac Union High School

Dowagiac, Michigan

General/Business - Diploma with High Honors

SKILLS AND TRAINING

. Time-management and multi-tasking skills

. Interpersonal and written communication skills

. Customer service and cash handling experience

. A/R, A/P, Payroll, and Cash Receipts experience

. Software: Microsoft Windows XP, Word, Excel, PowerPoint, Access,

WordPerfect, Peachtree, Quick Books, E2 Job Shop (ERP), Chrystal

Reports, Digital Accounts Receivable Tracking System (DARTS), HVAC ERP

and retail accounting programs; internet and e-mail.

. Microsoft Office 2003 IC3 Certification -2007

EXPERIENCE

May-August 2010 Vickers Engineering, New Troy, MI - Temp. Accounts

Payable; Cash Receipts - A/P, QuickBooks payroll, weekly check runs,

posting daily cash receipts; reconciling bank statements; GL journal entry

and account reconciliations, and month-end closing

Sept 2008 - Dec 2009 Drop-In Tutor at Southwestern Michigan College's

library specializing in accounting, business, economics, general math,

English composition, basic computer use.

August 2007 - August 2008 Steinman's Shell Mart, Dowagiac, MI Cashier

duties included cash handling, customer service, light stocking and

janitorial duties.

June 2003 - December 2006 General/Factory Laborer through various temporary

agencies in the Muskegon/Grand Rapids area.

June 2002 - May 2003 Satellite position for Michigan Works at Family

Services Center in Muskegon. Liasion for unemployment claims. Assist job-

seekers with computer use and resume construction.

Feb 1999 - May 2000 Receptionist - Ausco Products, Benton Harbor, MI

Switchboard and basic clerical duties to support manufacturing, engineering

and sales

December 1995 - November 1998 P/T Sales & Promotions Secretary and

Assistant Office Manager at Midwest Family Broadcasting, Benton Harbor, MI

Duties required heavy use of DARTS software for scheduling and invoicing of

commercials and strong customer service skills

October 1990 - July 1995 Administrative Secretary for City of Dowagiac's

Department of Public Services (Public Works)

Responsible for resolving minor citizen complaints, departmental

correspondence, purchase recommendations, operation and maintenance of

office machines and communications equipment including telephones, mobile

radios, pagers, alarm systems, and answering services. Instrumental in

developing the City's after-hours call-out policy for storms/outages

March 1987 - October 1990 Clerk/receptionist for City of Dowagiac's

Department of Public Services (DPS) Basic entry-level duties providing

customer service for public utility and clerical support for several City

departments.

PERSONAL

. Member Phi Theta Kappa

. SMC Dean's List - December 2008 and President's List - May 2009

. Member -SMC's Student Behavior and Academic Honesty Review Panel -

2009-10

. Currently pursuing VITA/TCE certification through the Internal Revenue

Service

REFERENCES

Mitch Billingham, IT (Former co-worker)

City of Dowagiac, Michigan

PH: 269-***-****, X146

e-mail: ***********@********.***

David Dykstra, CFO (Internship & Temporary Supervisor)

Vickers Engineering, New Troy, MI

PH: 269-***-****, X222

e-mail: ********@**********.***

Donald K. Irmiger, III (Personal)

South Bend, IN 46601

PH: 574-***-**** (Mobile)

PH: 574-***-**** (Office)

e-mail: ***@*******.***

Mel Lyons, DPS Director (Retired)

City of Dowagiac, Michigan

PH: 269-***-**** (Home)

Clifford "Chip" Weeks, Academic Advisor

Southwestern Michigan College

PH: 269-***-**** (Office)

e-mail: ******@******.***

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