**** * **** ******* *** **** . Overland Park, Ks *6204

Phone 913-***-**** . E-mail: abio6f@r.postjobfree.com

NANCY L. WILLIAMS

OBJECTIVE

To benefit a company through my extensive knowledge of administrative

and managerial experience.

Professional experience

3-2010-Present

Pitney Bowes, Overland Park, Ks

Customer Service Technical Specialist-Indexing/Data Entry Associate

Identify objective data and enter at a high level of

productivity and accuracy

Perform data entry tasks from paper and/or document image

Utilize system functions to perform data look-up and validation

Perform entry of data presented in structured forms,

correspondence text or presented out of context in character

strings

Perform document image quality validation, including document

type confirmation

and verification of image quality and clarity

Identify, classify and sort documents by assigning document

types within the data entry application

Handle time-sensitive information

Handle confidential information

Perform duties and special requests as assigned by team leader

and manager

Ensure operating and quality standards are met based on service

objectives

Maintain accuracy of required reports, logs and measurements

Ensure the highest levels of customer care

Identify and refer sales-cues leading to potential add-on

business

Ensure adherence to business guidelines, safety and security

procedures

Support financial results by minimizing site waste and rework

Cross-train in other areas as required.

2008-2010

Retirement from AT&T.

1977 - 01/2008

AT&T Services Inc,: Mission and Wichita, KS

Various clerical and managerial positions, including, Engineering

Network Administration-data entry, Facilities Specialist, Security

Administration Clerk-Asset Protection, Service Order Writer-Completion

Clerk-Customer Service and Administrative Assistant...

. Compiled and prepared information for subpoenas from lawyers and

law enforcement officials to facilitate fraud detection and

other legal issues.

. Collaborated with the Drug Enforcement Administration, Tobacco

and Fire Arms and the Federal Bureau of Investigation to provide

telephone information relevant to phone taps, call tracing and

other sensitive investigations.

. Managed data entry responsibilities from installation and

maintenance work groups

. Answered correspondence and prepared outgoing mail

. Typing skill at 75 WPM

. Coordinated employee schedules

. Answered and directed incoming phone calls

. Proficient in Micro Soft Office.

. Compiled and maintained records of business transactions and

office activities

. Received, analyzed and processed service orders for business and

residential customers

. Copied data and compiled records and reports

. Tabulated and recorded data in record books

. Maintained and updated customer databases

. Archived projects

EDUCATION

Baker University: Overland Park, Ks

Bachelor of Science in Management

Baker University: Overland Park, Ks

Master of Science in Management

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