Manager Customer Service

Beth McGahee

P.O. Box **** . Carrollton, . GA . *0112 . Cell: 678-***-**** .

*********@***.***

Experience

New Horizons Community Service Board

November 2009-October 2010 Site Project Coordinator

Columbus, GA

Coordination of events for the Abstinence To Leadership Program, to

include bringing in national speakers, hosting community events,

collaboration with community partners, and scheduling with education

partners to bring abstinence curriculum to the classroom

Responsible for marketing program and upcoming events through various

media such as website management, social media, radio, press releases,

etc.

Research and write grant proposals for foundation, state, and federal

financial support

Management of prevention specialist positions

Bring awareness to the community regarding teen pregnancy prevention

Law Offices Of T. Michael Flinn

February 2009-November 2009 Legal Assistant

Carrollton, GA

Administrative management of cases relating to consumer protection,

personal injury, domestic, lemon car, etc.

Meet with prospective and current clients to collect information for

the purpose of discovery, trial prep, and document coordination

Dick's Sporting Goods

October 2007-February 2009 Hardlines Manager/Softlines Manager

Fayetteville, GA

Responsible for delivering results for all softlines/hardlines

departments through ensuring a high level of customer service and

capitalizing on sales trends

Identify business drivers and advise of results of assortment

selection and placement

Training and Supervision of all hourly staff; to include disciplinary

action and terminations

Management/ coordination of planograms, department leads, and

associate productivity

Recruiting, interviewing, hiring, and training hourly associates

Ensuring compliance to all guidelines involved with safety, loss

prevention, and cash handling procedures; to include managing all

human resources

Build relationships within the community of athletic departments for

the purpose of driving sales and creating a loyal customer base

Dick's Sporting Goods

September 2006- February 2007 Freight flow/team sports lead

Fayetteville, GA

Managing of all freight flow in and out/ inventory monitoring

Key carrying responsibilities; to include opening and closing store

Twin Cedars Youth Services, Inc.

October 2003- August 2006 Assistant Program Coordinator

LaGrange, GA

Intake/ admissions for Beech Creek OTP

Supervising and training direct care staff

Consulting with funding agencies and program affiliates

Implementing policies and procedures based on state and federal

guidelines

Purchasing for all OTP equipment within budget guidelines

Write and implement treatment plans

Carroll County Dept. of Family and Children Services

May 2000-October 2003 Case Manager

Carrollton, GA

Conducting child abuse investigations and preparing documents and

testimony for court

Providing case management plans with clear expectations for families

Maintaining case file documentation in accordance with state

guidelines

Ensuring that parent education is in place for all clients

Education: Auburn University

August 1998: Bachelor of Arts- Criminal Justice; Bachelor of Arts-

Psychology; Auburn AL

Contact this candidate