Customer Service Quality Assurance
Resume:
Breann M. Calderone
*** ****** ****** *****, *** 1, Prescott, WI 54021 ************@*****.***
Objective
To continually develop my career in a legal environment where initiative
and strong communication skills are highly valued.
Professional Experience
Legal Assistant
October 2008 to present
Sullivan Law Office
. Assist clients with professionalism and courtesy
. Draft documents and letters with supervising attorney
. Assist with managing supervising attorney's calendar
. Screen new clients for conflict-of-interest and set up necessary
appointments (phone conference and meetings)
Legal Editorial Specialist
October 2007 to April 2008
Thomson West
Eagan, MN
. Administered edits and changes to lawyers and judges databases
. Administered edits and changes to court databases
. Initiated and lead Quality Assurance meetings with overseas vendors
Delivery Coordinator
August 2006 to July 2007
Menards Incorporated
Cottage Grove, MN
. Managed customer support with professionalism and courtesy
. Exceeded delivery time metrics for customer orders
. Built strong relationships with current and potential clients
Food Preparation Expert
April 2002 to October 2005
U.S. Army
Fort(s) Drum, and Hood
. Expedited food delivery in high volume, high pace environment
. Demonstrated on-going customer service skills
Medical Transcription (volunteer experience)
September 2001 to April 2002
Ronda Peters
Hastings, MN
. Excelled at a variety of office and clerical tasks
. Exceeded customer services and multi-tasking expectations to successfully
complete work assignments
. Managed confidentiality of documents and records
Education
Academy College Rasmussen College
Legal Office Assistant Paralegal
G.P.A. 4.0 G.P.A. 4.0
Transferred to Rasmussen Expected Grad date: March
2011
Strengths
. Computer expertise including Microsoft Word, Excel, Outlook, and Windows
Operating Systems
. Typing speed 55wpm
. Receptionist experience
. Highly organized and dedicated with a positive attitude
. Driven as a hard working individual
Breann Calderone References
Martha Sullivan Present employer, supervising attorney 651-438-
9992 (w) or 651-***-**** (c)
Ruth Johnsun Personal reference, advocate for battered women
Michael Hunter Personal and Professional, Financial Representative
and Mayor of Prescott 651-***-**** or 651-***-****
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