Customer Service Sales

Jeanette Abel

***** ********** ****** • Chester, VA 23831• 804-***-**** • abio2y@r.postjobfree.com

Profile Web Page: http://www.linkedin.com/pub/jeanette-abel/11/189/227

PROFILE

Interpersonal Relationships Policies and Procedures Time Management Customer Service Leadership

Successfully provide a high-level of project support by conducting research, preparing statistical reports, handling information

requests, and performing clerical functions such as preparing correspondence, receiving visitors, and scheduling meetings. A

proven track record of meeting milestones and deliverables of a project by quickly and effectively grasping project goals with each

contract and translating them in to actionable plans as a team. Recognized for balancing and facilitating the needs of various

stakeholders directly related to project goals and maintaining flexibility with various changes to project goals.

CAREER TRACK

ONSITE SUPPORT QUALITY COORDINATOR FOR ALTRIA CLIENT SERVICES 2007 - PRESENT

INTERTEK TESTING SERVICES – CONSULTING SERVICES, NEW YORK, NY

KEY PERSONNEL – CONSULTING SERVICES, Richmond, VA

Provide support to the direct materials purchasing group by analyzing data of seven manufacturing facilities production activities

dealing with quality and failure testing of the products and services being delivered to the customer while adhering to corporate

supplier guidelines, ISO, and FDA regulations.

• Communicate quality production levels through ad hoc reporting to the necessary internal and external stakeholders

generated by SAP in order to maintain up to date status of quality performance levels

• Assist upper management with due diligence through development of statistical analysis to evaluate risks associated

with material performances

• Develop supplier review presentation scorecards by gathering data from internal and external key stakeholders on a

quarterly basis to illustrate supplier factory performance levels to necessary stakeholders

• Calculate scores for material performances based on corporate guidelines with quality of material performance levels

• Determine critical product specifications and service requirements for suppliers by identifying infractions to production

levels and collaborating with key stakeholders to improve material performances

• Initiate corrective actions with non-conforming materials that violate ISO, FDA, and corporate contract standards

• Implement databases for workflow efficiencies by developing spreadsheets with pivot tables for project logs, historical

material performance data, corrective and preventive actions through research and analyze critical technical information for

cross-functional team

• Created complex workbook templates to manage budgets, invoices, purchase orders, and supplier historical data

• Assist administration with preparations for on and offsite meeting

• Compose and manage accurate files for all reports generated, supplier reviews, and corrective actions

• Orient new companies from a merger with quality management reporting to build consistency across factories and

communications with internal and external stakeholders

FRONT OFFICE COORDINATOR 2005-2007

LEWIS GOETZ & INC. - GOODALL, Mechanicsville, VA

Liaison for a 12 person team by supporting the senior and regional managers with inside and outside sales representatives,

suppliers, freight companies, accounts payable department and customers while managing front office procedures.

• Enabled office operations efficiencies by processing invoices, managing sales orders, maintaining office supplies,

summarizing meetings, and collecting payments

• Drove increase of on-time delivery rate to 98% from 75% by determining root causes of missed deadlines and developing

revised procedures, including changing shipping procedures to eliminate terminal holdup and developing and implementing

pending order filing and tracking system to eliminate missing sales orders which increased customer satisfaction, delivery and

service scores.

• Composed a comprehensive procedural manual for the warehouse processes to meet ISO 9000 requirements

• Organized operations by developing recordkeeping, e-filing and PDF scanning procedures for sales orders

• Developed strong relationships with customers by developing product durability trend spreadsheets to determine

premature deterioration based on collaboration with sales representative to determine customer requirements.

ON CALL ADMINISTRATIVE SPECIALIST 2005

ALPHA GROUP - CONTRACTING SERVICES, Norfolk County, MA

• Supported small companies to large corporations by providing excellent front office coordination and customer service

while quickly learning each company’s policies and procedures, including helping operations during mergers and

reorganizations.

• Provided a wide variety of administrative services including organizing mass mailings, coordinating booth layouts for

expositions, creating and assembling pamphlets, logging check payment journal entries and collecting payments for

outstanding invoices.

LEARNING CREDENTIALS

Masters Business Administration Management 2010 - Present

Bachelor of Science Business Administration 2008

University of Phoenix, Phoenix, Arizona

Certificate – Delivering PowerPoint Presentations with Ease 2010

Certificate – Excel 2007 Basics 2010

Certificate - Records Management 2007

TECHNICAL EXPERTISE

Windows Microsoft Office ‘07 (Word, Excel, PowerPoint, Outlook) SAP Adobe Acrobat Information Storage Systems (EDMS)

Internet Tools

*Upon mutual agreement references are available.

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