Erika A. Perry

**** ******** ****, **** **

Wetumpka, AL 36092

508-***-****

Summary

* ***** ** ********** ** a fast-paced customer service and satisfaction

driven environment. Strong software skills in most popular applications,

including Microsoft Word, Excel, Access, PowerPoint, Outlook, OneNote,

Publisher, Project, and SharePoint. Additional experience with Adobe

Photoshop, Adobe RoboHelp, HTML, and Wiki Markup Language.

Employment Highlights

Classroom Teacher, Jefferson Davis High School 8/2009 -

5/2010

Montgomery Public Schools Montgomery, Alabama

. Instructed students in grade ten in the subjects of English and

theatre.

. Communicated with students and parents about student progress.

. Used differentiated instructional strategies to help all students

access course content.

. Participated in professional development activities on student

literacy and strategic teaching.

Director of Quality Assurance 03/2003 - 8/2008

Foresight Science and Technology Providence, Rhode

Island

. Compiled and analyzed customer feedback to continuously improve

quality of reports.

. Conducted training sessions and seminars on writing for employees.

. Served as a liaison between customers and writers to facilitate 100%

customer satisfaction.

. Updated company Web site.

. Developed extensive training materials, including a company-specific

style and citation guide.

. Created and maintained help files for customers using Adobe RoboHelp.

. Created and maintained pages on company Wiki.

. Managed a successful team of four in improving department throughput

by over 50%.

. Served as copy writer, editor, and rapid response specialist on new

training software.

. Completed tech support requests for company software.

. Edited reports for adherence to grammar, style, and content

specifications.

Education

Bridgewater State College Bridgewater,

Massachusetts

Post-Baccalaureate Secondary Education, English 8-12. 2009

. 3.9 GPA

. Completed and licensed 5/2009

Massachusetts College of Liberal Arts North Adams,

Massachusetts

Bachelor of Arts in English/Communications

2003

* 3.7 cumulative GPA

* Concentrations: Journalism and Broadcast Media

Volunteer Activities

Volunteer Tutor 11/2007 - 5/2009

The Steppingstone Foundation, Boston, Massachusetts

. Tutored students in literature and writing.

. Attended workshops on helping students prepare for tests and apply to

college.

. Proctored standardized entrance exams and directed students in the

correct procedures in these exams.

Professional Development

. Participated in Good to Great discussion group with the Rhode Island

Tech Collective. (2006)

. Completed an Effective First Time Management course. (2005)

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