JEREMY J. VAINER

***** *. ***** ****** - ******, Kansas 66210

(913) 461- 4348 - abio2i@r.postjobfree.com

Objective

Seeking an IT management position that will allow me to demonstrate my

leadership abilities. including problem solving, planning, and organizing.

Core areas of expertise include:

. Help Desk Management

. Help Desk Training and development

. Coordinate with executives, developers, and support teams

. Test plan development for multiple software projects

. Apple software support

. Windows software support

. Handheld device support

. Software Quality Assurance

. Personal and professional software training and development

. Software defect tracking systems

. FTP Software upload/download

. SEO/E-Marketing

. Graphic and web designer

Professional Experience

DEVICEANYWHERE

Lead Manager on Sprint contract

. Device Anywhere representative at the Sprint Campus, acquired pre-

commercial devices from major vendors.

. Installed Sprint software on pre-commercial and commercial handheld

devices

. Responsible for connecting all Sprint devices to the Sprint network

for both Device Anywhere and the entire Sprint Advanced Developer team

. Created and reported on weekly defect status reports on Sprint devices

in the Device Anywhere program

. Lead and attended multiple weekly meetings with project managers,

device vendors, marketing leads, and Device Anywhere management.

. Remotely connected to servers both here in the United States and

multiple others in other countries using VNC to install and repair

software on devices

. Uploaded firmware master files using FTP to servers across the world.

. Worked with all handheld operating systems, including Apple, Android,

RIM, Windows, Symbian, and Java. Experience with international

releases of each as well

. Created and executed multiple test plans on devices in the Device

Anywhere program

. Corrected and repaired outstanding issues with devices from all

carriers in the Device Anywhere program

. Posted pre-commercial and commercial device specifications daily to

the developer.sprint.com website using a KMI channel manager.

FINDEX.COM INC

Help Desk Manager and Software Quality Assurance

. Managed and trained help desk software support staff

. Created training material for support staff

. Created documentation resource database for support staff

. Software support included Microsoft Windows, Apple, and all handheld

devices

. Attended multiple team leadership conferences

. Provided reporting on software defect tracking and escalated technical

issues as needed.

. Created, updated, and maintained defect tracking on all software

releases both commercial and pre-commercial

. Reviewed, developed and executed test plans for multiple development

projects simultaneously on multiple platforms.

. Designed, developed and maintained Wise Solutions Install scripts,

using open source third party tools specifically Wise Installation

Studio and AutoPlay Express.

. Performed hands-on testing of complex features and resolved issues.

PRODATA COMPUTER SERVICES

ISeries/ AS-400 Database Support / Web Developer

. ISeries Lead Database Administration support

. Provided reporting on defect tracking and escalated technical issues

as needed.

. Worked directly with developers and management in the product life

cycles.

. Maintained website using Macromedia Dream weaver, Photoshop CS, Adobe

Flash, Swish Zone.

. Performed functional, load and performance testing on ISeries

platforms

. Performed hands-on testing of complex features and resolved issues.

. Developed and deployed numerous computer simulations for all the

product lines using a combination of third party programs, primarily

Adobe Captivate.

. Product manuals and documentation editing and review.

Education

Associates of Science in Computer Science, December 2003

Kansas State University

Courses taken included:

Operating System Design Object-Oriented Development

Java Development Relational Database Theory

C/C++ Programming Software Engineering Design

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