Customer Service Sales

Bryan Trapp

**** ******* **** *****, *********, VA 20187 540-***-****

********@*****.***

Objective To obtain a full time customer service position

with a firm that promotes personal growth and

rewards hard work, dedication and excellent team

work.

Experience

Data Entry Clerk

May 2010-Present Manpower, Manassas, VA

Manually Process telecommunication invoices for

clients promptly and accurately.

Post invoices after work has been checked by other

team members.

File folders by company name in alphabetical

system.

Guest Services Representative

June 2009-December 2009 Best Western, Wilmington,

N.C.

Answered incoming calls from guest and potential

guest.

Used sales techniques to acquire new business

Handled special request for guests.

Booked reservations using Best Western reservations

system.

Handled all cash, check, credit payments.

Responded to inquires received by email, mail or

fax

Maintained the computer system as per established

guidelines.

Performed check-in and check-out duties, handled

gift shop sales, served beverages.

Directed guest to local tourist attractions in the

area.

Directed phone calls of importance to correct

persons

Maintained neat front lobby appearance.

Communicated effectively to housekeepers and

maintenance staff according to guest complaints in

a courteous and professional manner.

Customer Service Representative

March 2008-April 2009 Total Filtration Services,

Chantilly, VA

Establish client accounts by recording account

information; maintaining client records, updating

account information.

Serve clients by taking telephone, fax and email

orders.

Generate and expedite orders for clients;

determining method of shipment; processing client

comment requirements.

Provide product information by fulfilling client

inquiries, selling features and benefits of

additional products.

Determine nature of inquiries by analyzing request,

clarifying details, questioning clients,

researching client accounts.

Resolve product or service issues by clarifying

client issues, determining problem and following up

to ensure satisfactory resolution.

Maintain manageable operation workload by

receiving, organizing and routing all high level

correspondence, collecting necessary information,

initiating appropriate response according to

company policy and procedure.

Resolve billing issues by identifying problems;

explain procedures, forwarding required

adjustments.

Handle all credit card transactions, printing of

invoices, operating machine, mailing copy to

customer and filing invoices.

Warehouse Clerk

January 2008 to March 2008 Total Filtration

Service, Chantilly, VA

Receive and load trucks in orderly and timely

manner.

Loaded, bound, and arranged pallets, labeled, and

transported into warehouse

Maintained compliance with all safety and corporate

regulations

Cut filter media rolls and pads using table saw and

jigsaw

Cut pleated and special size filters using

measuring table and table saw under extreme time

constraints.

Pull and load orders for drivers under extreme

deadlines.

Business Enterprise Account Executive

July 2006-December 2007 Primus Telecommunications,

Mclean VA 22102

Multifaceted technical career with extensive track

record of innovation and success.

Promote PRIMUS Enterprise Hosted VoIP Solutions to

Commercial, Not for Profits, Government and

Educational organizations Worldwide.

Respond to RFP/RFQ/RFI and develop technical

presentations, quotes, documents and sales slicks.

Develop proposals and pricing quotes for

prospective VoIP traditional telecommunication

services and data clients

Identify, qualify and close new business to exceed

sales quota.

Consult with prospective clients to develop call

flow and work flow diagrams for documentation of

infrastructure.

Proactively seek to solve client technical issues

with the assistance of a sales engineer.

Conduct technical sales training to new sales

representatives.

Report sales team data weekly to senior manager of

sales and service delivery.

Lead interface between engineering, operations,

provisioning, corporate organizations and clients.

Attend networking events and trade shows to develop

strategic partnerships and generate new business.

Sales Associate

August 2005-May 2006 Radio Shack Warrenton, VA

Responsible for greeting customers and assisting

with their electronics needs.

Set increased sales goals for last quarter in

cellular phone sales and service plans.

Customer oriented, possess skills in communication

both verbal and written. Ability to work in a team

oriented environment, with corporate goals as

a primary focus.

Self motivating and initiating with an ability to

work with little or no supervision and achieve

desired results.

Education Northern Virginia Community College 2007-Present

Pursuing degree in History with intent to transfer

to a four year university.

Relevant Coursework, Licensures and certifications

Special Skills Expert in Microsoft Word, Excel, PowerPoint,

Navision, Outlook, and Access Database.

Exceptional customer service and interpersonal

skills

Able to manage multiple projects at once and thrive

in fast paced environment

Excellent written and oral communication skills

Proven leadership and Administrative abilities

References References are available on request.

Contact this candidate