aiesha s. adams

**** ******* ** . **********, ** 23805 . 804-***-**** .

abio08@r.postjobfree.com

CAREER OBJECTIVE:

To seek a challenging position within an organization, where I can utilize

my skills and educational foundation as well as achieve company and

personal goals.

SUMMARY OF QUALIFICATIONS:

. Strong oral, written and interpersonal skills; ability to effectively

communicate with diverse populations

. Excellent time management, organizational, analytical, writing skills,

and extensive customer service skills

. Ability to respond to crisis situations and establish effective

working relationships

. Proficient in handling multiple tasks simultaneously, working

independently, and strong problem solving techniques

. Strong investigative skills; extensive ability to coordinate projects,

meet deadlines, and work well under pressure

Demonstrate broad-based strengths in:

Customer Service Excellent

Communication Skills

Ability to maintain accurate records Problem Solving and Follow-

up skills

EDUCATION:

Course work taken in General Studies, Danville Community College, Danville,

VA (2001- 2003)

PROFESSIONAL EXPERIENCE:

Case Manager, DTX August 2008 -

Present

The New Y-CAPP, Inc., Richmond, VA

. Provides therapeutic intervention on an ongoing basis.

. Presents participant with daily educational support.

. Keeps counseling notes on individual student contacts.

. Provide daily group sessions to discuss daily expectations and promote

positive social skills.

. Accesses necessary community resources and agency contacts to meet the

needs of students.

. Provides crisis intervention and therapeutic de-escalation.

. Implements the individualized plan of care designed specifically for

each student.

Data Analyst July 2007 -

September 2008

Affiliated Computer Systems, Inc., Richmond, VA

. Prepared standard reports to track workload, response time and quality

of input.

. Researched and resolved complex client problems and inquiries

appropriately.

. Provided client education and training via telephone.

. Prepared and managed project plans and monitored timelines throughout

the project.

. Responsible for the timely reporting, escalation and resolution of day-

to-day operational problems.

. Informed customers about services available and assesses customer

needs.

One to One Counselor August 2005 -

January 2007

The New Y-CAPP Inc., Richmond, VA

. Provided assistance to public school teachers and administrators in an

effort to make the classroom the most effective.

. Provided 1:1 supportive counseling to client while in the school

setting on a daily basis.

. Assisted client in daily assignments.

. Provided behavioral and emotional support to a student identified as

needing a direct level of care.

. Prevented problems from escalating and intervened in the event of a

crisis.

Data Analyst April 2002 -

July 2005

Danville Public School, Danville, VA

. Developed data to examine the Standard of Learning 2003 results for

students receiving special education.

. Revised Child Study forms to include data required by the Office of

Civil Rights and the Office of Exceptional Children.

. Assisted in the development of the Office of Exceptional Children

operational handbook.

. Generated monthly reports for Danville Public Schools.

. Provided support during a time of organizational restructuring.

. Managed all special education enrollments.

Administrative Assistant June 2000 -

March 2002

Virginia Adult Learning Resource Center, Danville, VA

. Provided literacy resources to Virginia educators.

. Performed administrative and secretarial support.

. Assisted with GED pre-testing.

. Managed a high volume of calls at all times while multi-tasking other

assignments.

. Trained new administrative assistants.

References Available Upon Request

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