Sales Human Resources
Resume:
Cynthia D Wheeler
P.O. Box ****
Montgomery, Alabama 36109
***************@***.***
EXPERIENCE:
Federal Emergency Management Agency
Human Resources Specialist
November 2008- Present
Duty locations established after Federal Emergency declarations. Travel
required within 24-hour notice. On site set-up and establishment of
office. Providing guidance on human resource (HR) laws, regulations,
policies, procedures and classification standards. Communicating complex
information through manuals or technical reports, Performs extensive work
in the areas of staffing (ADD) utilizing Automated Deployment Data base
system. Pay administration and payroll processing of over 500 disaster
assistance employees in multiple locations. Ensures the proper
maintenance of the automated database, office files and records. Prepares
bulletins, notices and instructions to assure all information is up -to-
date and effective. Advises annuitant employees and processing of annuity
waivers. Workmen Compensation filings and processing. Provides guidance,
expert advice, and technical direction to managers, supervisors,
employees, program coordinators and regional offices.
Federal Emergency Management Agency
Administrative Assistant/Switchboard Operator
April 2006 - November 2008
As Administrative Assistant/Switchboard Operator, provides regional
telecommunication support for the 3 FEMA Alabama offices located in
Montgomery, Mobile and Selma, that include over 250 personnel, Answering
all calls pleasantly and promptly. Routing all calls to it's proper
destination, understanding the importance of excellent visual and hearing
abilities to accurately respond to any questions or situation that may
arise. Delivery of all messages via electronic mail or message boards-
assuring all are precise. Complete daily system checks of
telecommunications-system, diagnosis and resolution of any mal-functions
or technical issues. Maintenance and creation of all Excel spreadsheets
and Word documents that are designated FEMA Alabama telephone listings,
collection of all data and information for FEMA Alabama telephone
listings. Provide Administrative support for the Human Resources
division located in Montgomery AL. Implemented standards and procedures
for the checking in of over 300 Disaster Assistance Employees to FEMA
Alabama 3 locations. Creation of data bases and filing systems for the
Disaster Assistance Employees that are a part of the permanent Files
located in Human Resources. November 2008- Present
Cingular Wireless
Retail Assistant Manager
April 2004 -
February 2006
Obtained and received merchandise, totaled bills, accepted payments and
made changes to customer's accounts and billing records in retail store.
Set up advertising displays and arranged merchandise on counters and
tables to promote sales. Demonstrated and provided product knowledge of
all wireless products, devices and service, coordinated sales
distribution by establishing sales territories, quotas and goals,
Analyzed sales statistics in order to formulate policy and to assist
retail dealers in promoting sales while consistently exceeding sales
goals. Daily bank reconciliation and deposits.
Burlington
Coat Factory
Retail Manager
October 2003-April 2004
Responsibilities included; recruitment, hiring and training of store
sales staff. Directed staffing, training and performance evaluations.
Developed sales programs, assigned sales territory to sales personnel.
Analyzed sales statistics in order to formulate policy and to assist
dealers in promoting sales. Reviewed market analyses in order to
determine customer needs, volume potential, price schedules and discount
rates. Identified problems, diagnosed causes and determined corrective
actions. Developed sales campaigns in order to accomplish goals of
company. Directed product simplification and standardization to
eliminate unprofitable items from sales line. Coordinated liaison
between sales department and other sales-related units. Analyzed and
controlled expenditures of division in order to conform to budgetary
requirements. Assisted other departments within establishment to prepare
manuals and technical publications.
Outsourcing Services Incorporated (OSI)
Account Representative
December 2001-September 2003
Collections and account receivables management for a major
telecommunications company. Contact customers (inbound and /or outbound)
via telephone or written correspondence to resolve their 120 days
delinquent accounts. Provided thorough, efficient, and accurate account
updates via computer files for each call interaction. Demonstrated
effective skip trace techniques by locating debtor home phone number,
address, and place of employment and process accounts for legal action.
Provided feedback to management concerning possible problems or
solutions.
EDUCATION
Alabama State University
Montgomery, Alabama
89 Quarter Hrs. Completed
Major: Social Work
Federal Emergency Management Institute
Emmitsburg, Virginia
Certification: Advanced Public Information Specialist
Alabama Emergency Management Agency
Clanton, Alabama
Certification: Basic Public Information Specialist
Project Management Certification 4/2008, Microsoft Excel 9/2006,
11/2007, Microsoft PowerPoint 10/2007, Microsoft Outlook, Microsoft
Access 2/2007, 3/2008
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