Christopher J. D'Almeida

714-***-**** abinsz@r.postjobfree.com

Customer Service

Summary of Qualifications

V Knowledge of raw materials, production processes, quality control,

costs, and other techniques for maximizing the effective printing

product and distribution of goods

V Assessing performance of staff to insure excellent customer service

V Coordinated the work and activities of others to work together and

accomplish tasks

V Scheduled daily work for staff by prioritizing the work

V Used logic and reasoning to identify the strengths and weaknesses of

alternative solutions, conclusions or approaches to problems

V Computers skills: Excel, Word, Outlook, Printsmith

Key Accomplishments

. Resolved many difficult customer service issues with clients resulting

in the retention and, in many cases, and increase in overall sales

figures.

. Handled the acquisition of a new printing press which greatly improved

the overall productivity and profitability of the company.

. Created a scheduling system which greatly improved communication among

the departments resulting in optimal work flow management.

Professional Experience:

Studio 2 Black Diamond Printing, Lake Forest, CA

2000-2009

Customer Service Representative (2007-2009)

. Handled all customer service related issues including estimating,

order entry, problem solving and consulting.

. Excelled in improving relations with difficult customers.

Shipping Manager (2007-2009)

. Tracked all project schedules to ensure timely delivery of orders via

will-call, company vehicle, or third-party shipper.

. Negotiated shipping costs with competing third-party companies to

ensure lowest possible rates.

Purchasing Manager (2000-2009)

. Budgeted costs for production related materials, equipment maintenance

and repair and assisted in locating and purchasing equipment.

. Continually reviewed vendor pricing and negotiated discounts.

Production Manager (2000-2007)

. Managed all areas of production to ensure all projects were completed

in a timely manner while maintaining a harmonious atmosphere among the

employees.

. Established a regular maintenance program which resulted in less down

time and higher employee morale and productivity.

Christopher D'Almeida 714-***-****

Resume- Page 2

Impression Services, Mission Viejo, CA

1993-2000

Coordinator (1996-2000)

. Orchestrated all operations from pre-press to post-press with and

emphasis on customer service.

. Organized and updated customer art files in a more user-friendly

format resulting in less employee frustration and greater customer

satisfaction.

Pressman (1993-1996)

. Utilized small 1 and 2-color pressed, worked with various plate-making

devices, thermography units and mixed custom pms inks.

Education/Professional Training:

Bachelor of Arts, California State University - Fullerton, California

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