Yvonne Jones

**** **** **. ****

Tuscaloosa, AL *5404

904-***-**** 205-***-****

E-Mail: abins4@r.postjobfree.com

Qualifications Summary

Have over seven years of professional and technical service in customer

service representative, cashier, and dental assistant. Took pride in

providing friendly, courteous, and quality customer service. Complied with

company policies and procedures. Comply with health, safety, rules, and

regulations to minimize/prevent hazards and injuries to customers or staff.

Conducted price checks for items purchased when customer not in agreement

with price listed. Maintained cleaned and sanitized work areas. Referred

disgruntle customers to management for resolution once resources ended. In

the dental industry, scheduled appointments, updated patients' files and

made certain all telephone numbers current, checked inventory and

maintained listing of items for re-order and cleaned/sanitized the

patients' examination areas including the dentist's tools and restrooms.

Assisted physician by handling/passing required tools and comforted the

patients during examination/extractions.

Professional Experience

o Render friendly, courteous, and quality service to customers in all

vocations.

o Comply with Office of Safety and Health Administration's guidelines

(OSHA).

o Use integrity in all work assignments and ensure tasks completed

within required timeframes.

o Proactive, flexible, multi-tasks, and believe in team membership.

o Willingly work with others to complete tasks and enjoy working with

others.

Employment History

Customer service provider/ICS stocker

Wal-mart, Jacksonville, Florida 06/2008-10/2009

Customer Service Rep II/Customer Service Representatives

DOW Jones, Jacksonville, Florida 10/2007 - 05/2008

Dental Assistant

Live Oak Family Dentistry, Huntsville, Alabama 03/2006 - 09/2007

Cashier

Food Lion, Jacksonville, Florida 01/2003 - 11/2004

EDUCATION/CERTIFICATES

DOW JONES

In-house Training, Jacksonville, Florida Customer Service Orientation,

Company Policies & Procedures Guidelines

FOOD LION

Cashier/Customer Training, Jacksonville, Florida Cashier Customer

Service of Completion

American Red Cross Society

Huntsville, Alabama, CPR/AED OSHA COMPLIANT

Concorde Career Institute

Jacksonville, Florida, Dental Assistant Certification

Palm Coast High, Flagler County, Florida

H.S Diploma

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