Customer Service Sales

Cheryl L. Doud

***** ***** ****.

Rapid City, SD 57702

605-***-**** cell

**********@*****.***

Qualifications

Dedicated and skilled assistant with several years experience coordinating,

planning and supporting the daily operation and administrative functions

for executive staff.

. Demonstrate capacity to provide comprehensive support for executive-

level staff

. Scheduled meetings, coordinated travel and managed all essential tasks

. Proven track record of accurately completing research, reporting,

information management and marketing-support activities within

demanding times frames

. Adept at developing and maintaining administrative processes that

improve accuracy and efficiency and achieve organizational objectives

. Proficient in Microsoft Office Suite (Word, Outlook, Excel, and

PowerPoint), as well as Visio, ACT; keyboarding 90wpm, 10-key 208 net

kpm, data entry 230.8 net kpm

. Highly focused and result-oriented in supporting complex, deadline-

driven operations

. Able to identify goals and priorities and resolve issues in initial

stages

. Excellent written and verbal skills

. Professional in appearance and presentation

. Proactive, task oriented, take-charge individual with excellent

organizational skills

. Ability to supervise others, improve department function as well as

document job duties and create office policies

Professional Experience

1/4/10 to 6/11/10 (company closed)

WOWAPI (2035, Inc.), Rapid City, SD Executive Assistant to

CEO/President

Provide executive support to CEO/President assisting in book and article

writing, government filings, assistance with several side business

operations as well as general office duties.

4/2008 to 12/31/09

SymCom, Inc., Rapid City, SD Supervisor, Inside Sales

Provide executive support to Vice President of Marketing and five Regional

Sales Managers in a newly created marketing support position. After five

months, I was promoted to Supervisor-Inside Sales. The new position

required reorganizing the department as well as increasing department

function and flow along with creating a Customer Service Job Manual,

documenting all department procedures and establishing new policies and

department standards. Supervised inside sales staff.

9/2007 to 4/2008

Lifeways, Inc., Rapid City, SD Administrative Assistant

Provide administrative support to Director, Assistant Director, and

Clinical Supervisor of progressive non-profit school-based alcohol and drug

assistance program for the Rapid City and surrounding area schools.

Maintained confidential student files as well as documented testing results

from several different types of programs which were reported to the State

of South Dakota.

6/2001 to 9/2006

Financial Brokerage, Inc., Omaha, NE Executive Assistant to

President/CEO

Provide high-level administrative support to President/Chief Executive

Officer of leading insurance brokerage company. Duties were varied

consisting of screening all calls, maintaining follow-up file, creating and

researching information for spreadsheet documentation, internet research

for projects, creating PowerPoint presentations, making reservations for

airlines, hotels, etc.

1996 to 2001

Gini L. Toyne & Associates, Inc., Kansas City, MO Office Manager

Assumed the newly formed position of office manager for growing nurse case

management firm, five years into their business, where office and

accounting procedures, forms, etc. needed to be set-up, as well as

establish office policy and procedures and reporting standards.

Professional Development

Accounting I - Douglas County Community College, Omaha, NE

Office Management Training - American Management Association

Managing Multiple Projects/Skills Seminar

Access - Park College, Kansas City, MO

PowerPoint - Park College, Kansas City, MO

Management Skills for Women in Business

Records Management - American Management Association

ACT database training - Park College, Kansas City, MO

Reference available upon request

Contact this candidate