Customer Service Manager

Katina Balis

**** ******** ****** ********, ** **001

Home: ***/***-**** ******: 215/350-1903

abinqa@r.postjobfree.com

Objective

Multi-talented, motivated, detail oriented team player who leads by example

looking to join a team that respects individuality

Experience

Internal Revenue Service 04/2007 -

06/2010

Philadelphia, PA

Contact Representative W&I

To include but not limited to a full range of administrative and technical

assistance to individuals and businesses, Investigate potential fraud,

Addressed diverse issues/problems that could not be answered or resolved

routinely, Applied a wide range of tax processing regulatory requirements

and procedures as administered by the Internal Revenue Service, Elicit

sensitive, personal and financial information, Made determinations and used

sound judgment concerning controversial matters, Developed, analyzed and

evaluated information involving the research of records.

Cinnaminson Township Parks and Recreation 04/2005 -

04/2006

Cinnaminson, NJ

Administrative Assistant

Duties to include but not limited to provide administrative support to the

Parks and Recreation Supervisor with a demonstrated ability to meet

demanding deadlines, Scheduling, Payroll, Prepare contracts, compose

correspondence, create presentations, reports, and documents; Data entry,

Direct phone calls, File/Faxing, Email, Scanning

Internal Revenue Service 01/1998 -

03/2007

Philadelphia, PA

Data Transcriber

Transcribed work from unedited and uncoded source documents or from complex

documents that were prepared by the public. Corrected errors or referred

the document to the proper person for correction. Examining, perfecting,

processing, and converting (inputting) information from a variety of

taxpayer prepared returns and related schedules, federal tax forms, and

other taxpayer information into the IRS computer system from taxpayer

returns, Processed and key verified checks

Rite Aid Corporation 08/2004 -

02/2005

Philadelphia, PA

Assistant Store Manager

Assisted the Store Manager with the operation of the retail store,

Completed the duties and responsibilities of the Store Manager in his

absence, Responsibilities included interviewing, hiring, training,

directing, rewarding, and disciplining associates, appraising associate

performance and resolving complaints, Enforced all policies and procedures

to ensure superior customer service was provided, Ensured the appearance of

the store was pleasing to the customer and met the requirements of the

corporate office, Ensured the store opened and closed at the appropriate

time, Ensured the proper procedures were followed for cash transactions and

daily bank deposits, Reconciled cash registers, Interacted with vendors to

order ad, seasonal, and basic merchandise and milk for the store,

Merchandised the seasonal aisle and non-seasonal, basic, and seasonal end-

caps, Ensured all merchandise was set up according to plan-o-grams received

from the corporate office, Executed weekly sales ads and price changes,

Processed recalled, damaged, outdated, and transferred merchandise,

Received merchandise deliveries from vendors and Rite Aid distribution

centers daily, Verified vendor invoice information was accurate and entered

them into the accounts payable system, Prepared the retail store for

physical inventory by ensuring merchandise on the sales floor and in the

stock room was in order and easy to access, Analyzed operating reports and

made recommendations for improvement, Remained knowledgeable of the One-

Hour Photo department and film processing, Assisted the Pharmacy department

when there is a high volume of customers, Requested store maintenance when

required, Assisted with the general maintenance of the store, both inside

and outside, Provided leadership and development for associates by

communicating career opportunities, providing regular performance feedback,

and demonstrating RAPTAR (Recognition, Appreciation, Praise, Treat

Associates Respectfully) behaviors

Alycia's Housecleaning & Detailing 08/1998

- 08/2002

Fallsington, PA

Office Manager

Coordinated 300 clients house cleaning schedules (weekly, bi-weekly,

monthly), Prepared employee schedule reports (weekly, bi-weekly, monthly),

Hired staff, Trained staff in office procedures, Scheduled estimating

appointments, Prepared proposals & contracts, Prepared spreadsheets used in

payment tracking; Accounts receivable/Payable, Payroll/Daily cash deposits,

Researched/Wrote monthly article, Inventory/Ordered supplies, Daily

meetings with staff, Daily contact with clients, Followed up on client

leads, Retrieved nightly messages & responded appropriately, Handled high

volume phone calls, File/Fax; Personal assistant - duties included

scheduling, travel arrangements, Scheduled personal appointments

Education

Drexel University, CLC Inc

Philadelphia, PA

Associate Degree - 9/1998

Major: Business Administration

GPA: 3 out of 4

Relevant Coursework - Business Communications, Social Science, Principles

of Accounting, Business Math and Software applications (Word, Excel,

PowerPoint, Access and Advanced Windows)

Affiliations

Alex's Lemonade Stand Foundation - Volunteer

Roslyn Town Watch - Town Watch Member

Additional Information

I received three awards for excellent customer service pertaining to my

position as a Contact Representative for the Internal Revenue Service. I

received employee of the month awards in October 2005 and December 2006. I

received monthly incentive bonuses for data entry accuracy and exceeding

standards pertaining to my position as a Data Transcriber for the Internal

Revenue Service.

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