Customer Service High School
Resume:
Gregory N. Turner, Jr
Richmond, Va. 23227
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OBJECTIVE
To become a valuable asset to an environment, gain experience for a future
career goal, utilized my strong organizational, time management, problem
solving and multitasking skills. Able to work on own initiative or as part
of a team and can deal with administrative duties competently. Ability to
prioritize, focus, work independently and be flexible when contingencies
arise. To obtain knowledge of the day-to-day workings of a communications,
public relations, or distribution/publishing firm.
EXPERIENCE
Sales Consultant
Finish Line Store
Glen Allen, Virginia September 2004 - February 2006
Responsibilities: Handled customer transactions using cash drawer, checks,
and credit cards. Balanced cash drawer and accountable for all monies in
accordance to established performance standards. Retrieved customer's items
from inventory. Abide by company policies, procedures, and regulations.
Delivered excellent customer service solutions in a friendly and
knowledgeable manner.
Sound Technician
Second Baptist Church
Richmond, Virginia February 2005 - present
Responsibilities: Researched opportunities for improved sound quality.
Responsible for the training and development of future sound technicians.
Administrative Assistance
G & C Trucking Inc. July 2007 - August 2009
Henrico, Virginia
Responsibilities: Analyzed and organized office operations and procedures
such as, information management/filing systems, requisition of supplies and
other clerical services. Typed reports on a PC using Microsoft Word. Solved
users PC problems including sorting out spreadsheets, explaining how to use
complex features in word-processing packages. Utilized Excel spreadsheet
software to summarize ticket activity. Demonstrated keyboarding and
computer skills with experience related to personal computers, utilized the
Microsoft Office Word, Internet, and associated peripheral equipment.
Escalated any operational and/or emergency issue (regarding services and
processes) that can not be resolved, or could potentially cause issues to a
large number of customers. Logged all completed tickets into database for
tracking and reporting purposes. Negotiate the purchase of office supplies
and office equipment in accordance with company purchasing policies and
budgetary restrictions. Managed and oversaw administrative functions to
ensure all paperwork was processed efficiently and in a timely manner.
Maximized office productivity through proficient use of appropriate
software applications. Performs all duties required to support the
functions of the company.
EDUCATION
Graduation from Hermitage High School: June 2006
Relevant High School Studies: Technical writing; mathematics; sound/video
production; Spanish and computer classes providing knowledge of word
processing, desktop publishing, Web software.
Currently Attend Virginia Commonwealth University.
Relevant College Studies:
ADDITIONAL SKILLS
Proficient in Power Point, Excel, and Microsoft Word. Knowledge of business
English, mathematics, office operating practices, including filing systems
and office equipment. Keyboarding skills and the ability to use a personal
computer and access automated systems. Ability to perform detailed work
using prescribed procedures; collect information and determine its
relevancy for specific purposes; present data in prescribed format. Ability
to read, explain, apply standards and follow procedures. Knowledge, skills,
abilities and experience in providing customer service in a comprehensive,
effective and timely manner. Ability to communicate effectively orally and
writing in a manner that reflects an in-depth understanding of the subject
matter. Maintain effective and courteous working relationships. Perform
detailed work independently using prescribed procedures; collect, organize
and act on materials in accordance with established procedures. Ability to
work independently in the absence of supervisory personnel.
ACHIEVEMENT
Eagle Scout Award received August 2006
Extra Curricular Activties
Soccer, Golf, Alto Saxophone
REFERENCES
Available upon request.
Contact this candidate