Customer Service Training
Resume:
Dino T. Triolo
Fountain, CO 80817
**********@**********.***
Employment History:
StressCon
Colorado Springs, CO
June '10 - July '10 (currently laid off as of 07/01/2010)
Laborer
Pre-form, stressed concrete. Read blueprints; finish concrete; travel lift
crew; torch; weld.
ACE Hardware Distribution Plant
Colorado Springs, CO
Feb '10 - May '10
Full-Case Filler
Fill store orders from the warehouse. Had to run at 100% productivity or
better; I ran 120%+ daily.
Black Tie - RRR
Colorado Springs, CO
September '09 - Current (currently laid off as of 12/01/2009)
Material Handler
Grading used tires for resale at a tire yard.
Sunflower Farmers Market
Colorado Springs, CO
May '09 - August '09
Meat Clerk
Setup full-service case, specializing in the Seafood Department. Customer
service, selling, upselling, great people skills. Ability to wrap, pack,
and inventory items. Advanced to inventory and ordering for the Seafood
Department.
PC-Onsite, Inc
Colorado Springs, CO
December '08 - April '09
Computer Technician
Service including computer repair, networking, selling new desktops and
laptops. Extensive experience with all Microsoft and TCP/IP based networks,
as well as knowledge of all Microsoft operating systems from MS-DOS through
Windows Vista. Knowledge of Spyware/Virus Removal, Slow Computers, Programs
not Opening in a Timely Matter, Failure to boot the Operating System, Blue
Screens of Death, Inability to Connect to the Internet, E-mail problems,
Part Repair and Replacement in Desktops and Laptops, Data Recoverability,
Upgrades (Memory, Hard Drives, Power Supply's, Video Cards, etc).
Only Skin Deep
Valencia, CA
February '07 - November '08
Personal Trainer
As an independent contractor, offered personal fitness training to private-
pay clients. Services include one-on-one instruction on the various
components of exercise: strength training, cardio respiratory conditioning,
flexibility, crossfit, kettlebell. Clientele includes the de-conditioned,
fitness enthusiasts, athletes, those in need of post-rehabilitation
exercise, and those interested in weight management. Provided customized
written fitness programs designed for those who need guidance but do not
want to work with a trainer on a regular basis.
The Madison (Contract)
Valencia, CA
July '08 - November '08
Personal Trainer
Offer daily group fitness classes at an upscale apartment complex for both
morning and evening. Provided residents information regarding to fitness
and nutrition to help achieve their fitness goals more efficiently.
Powerhouse - California Peak Fitness
Valencia, CA
Feb '08 - November '08
Personal Trainer
Created, supervised and monitored exercise programs based on the results of
fitness evaluations and the individual's needs, goals, and capabilities.
Personal training sessions included instruction in strength training,
cardiovascular conditioning, and flexibility. Monitored the transition and
progressions of each client into new, more effective exercises. Scheduled
clients on weekly and monthly basis. Provided flexibility but still adhered
to contract and club policy. Trained a few bodybuilders and MMA fighters.
Birds & Animals, Unlimited
Hollywood, CA
January '08 - May '08
Animal Trainer
Animal Trainer at Animal Actors Theatre at Universal Studios Hollywood.
Maintained animal living environments through proper sanitation, food
preparation, and provided behavioral enrichment.
LA Fitness
Valencia, CA
December '07 - February '08
Assistant Fitness Director
Responsible for selling training packages to clients for personal training
staff and providing introductory training assessments. Assisted clients in
achieving and fulfilling their individual fitness goals through Muscular
Strength and Revitalization, Muscular Endurance, Flexibility,
Cardiovascular Endurance, and Body Composition with the use of
bioelectrical impedance. Provided the personal service necessary to
structure and supervise a fitness program with achievable goals by
incorporating the above parameters in connection with the client's physical
needs
LA Fitness
Valencia, CA
January '08 - May '08
Personal Trainer
Responsibilities include providing weight-lifting instruction, developing
unique fitness plans for individual clients through Muscular Strength and
Revitalization, Muscular Endurance, Flexibility, Cardiovascular Endurance.
Assisted clientele in maintaining their fitness program by means of a
progress journal to help achieve their goals more efficiently. Insured the
safety of all gym members, and scheduling proper maintenance on all gym
equipment. Provided individualized goal oriented programs for clientele
24HR Fitness
San Dimas, CA
Santa Clarita, CA
February '06 - October '07
Personal Trainer
Provided education and guidance for proper food intake, cardiorespiratory
training, supplementation and resistance training. Assisted club members in
understanding how to operate equipment properly. Evaluated member needs and
assist and encourage members to achieve fitness goals. Conducted fitness
assessments with new members and members not enrolled in service or as
assigned by fitness managers. Performed fitness evaluations including sub-
maximal graded exercise tests, body composition analysis using skin-fold
calipers and, flexibility evaluations, and tests of muscular strength and
endurance. Met minimum monthly service and supplementation goals as
assigned by the fitness manager.
Sharp Healthcare
San Diego, CA
September '06 - November '06
Contractor for Sharp Healthcare. Installed and repaired Service Pack 2 in
Windows XP. Knowledge of PC repair and replacement, software configuration,
network configuration, and inventory services.
American Consulting Group
Los Angeles County, CA
July '06 - September '06
Contractor for HSBC. Installed and repaired their branch office's
computers, and configuring their software with their systems. Knowledge of
PC repair and replacement, software configuration, network configuration,
and inventory services.
Data Doctors
Fort Collins, CO
June '05 - February '06
IT Professional
Focus on providing comprehensive computer repair services, including the
removal of spyware/adware/viruses, registry cleanup, de-fragmentation and
managing disk drives, testing of all hardware, cleaning out excessive dust
and grime buildup, updating Windows with all the latest updates, home and
business networking, custom built machines, superior customer service.
Don't Panic IT Solutions
Fort Collins, CO
May '05 - July '05
IT Technician
Focusing directly on building custom built PCs and Laptops to clienteles
needs and wants, without having to worry about all the propriety hardware
or junk software. Specializing in laptop repair including LCD screen
repair/replacement, power jack repair, hard drive replacement, and memory
upgrades.
Java Moon Caf
Fort Collins, CO
November '04 - April '05
Barista
Customer service / Management skills at a local coffee shop.
Johnny Carinos
Fort Collins, CO
August '04 - December '04
Server
Colorado State University Housing and Dining Services
Fort Collins, CO
February '04 - May '04
Server
To service students, guests, and faculty with the presentation and services
of food to the highest quality that can be achieved.
Barnes and Noble, Inc.
Palmdale, CA
August '02 - August '03
Customer Service
To help customers locate and purchase books, music, and videos. Customer
service skills needed to be polite and respectful to customers and their
needs.
Antelope Valley College
Lancaster, CA
September '00 - August '03
Coordinating, setting up and tearing down of sets for college events and
planning; including food services, student/parent/faculty satisfaction and
precise planning.
Antelope Valley College
Lancaster, CA
June '01 - August '03
Student Ambassador
Running and setting up events to welcome new and continuing students, tours
to students and parents, traveling to high schools-informing about college
and responsibilities for prospective students that are applying to college.
References
Dave Kenny, Foreman at Black Tie, 719-***-****
Kurt Bruno, Lab Technician, 661-***-****
Frank Visco, Computer Programmer, 661-***-****
Peter Fan, IT Professional, 619-***-****
Contact this candidate