Customer Service Supervisor

Veronica M. Henry-

Thompson

*** ******** ****

Drive

Sanford NC,

27332

Home-910-***-****

Work-910-***-****

abinq1@r.postjobfree.com

Personal Property Specialist/Counselor

ITT (Contractor) Fort Bragg NC

July-2010 to Present

MAJOR JOB ACTIVITIES:

1. Interview DOD military and civilian personnel of all ranks and grades

to advise of ity personal property, i.e. household goods (HHG's moving of

privately owned vehicles (POV's), pets, weapons and other items in person

or over the phone

2. Shipments are to all points in CONUS for ETS or PCS

3. Process request for shipments by the Do-It-Yourself (DITY) method.

4.Questions the applicant as to their needs and the services he /she

desires, i.e., method of shipment desired, mode of shipment, estimate of

effects to be shipped and their weight, data on unusual items that would

require special handling; date pick up desired; date required at

destination, etc.

5. Using the Transportation Operational Personal Property Standard

System (DPS ) allocate domestic/international personal property shipment to

commercial carrier industry.

6. Check over member's folders to see if all items list for there dity

move is in the package. If not sent e-mail and/or make call to have member

sent in missing item.

7. Prepare correction for weights place in tops

8. Initiate tracer actions through commonly used channels to locate lost

or delayed shipments and missing items. (mostly by phone)

9. Process request for shipments by the Do-It-Yourself (DITY) and put

information in the tracking transmitted and check for other shipments in

(TOPS) or DPS

10. Answer inbound calls and question, Dealing with all range of

shipments. DPS, weights, NTS, CHECK ON PAYMENTS

11. Process dity advanced application and prepare documents for

submission to DFAS/Rome for payment.

12. Participate in any Transportation test programs as may be required by

higher headquarters.

13. Conducts group briefings for Do It Yourself Moves

14. Compute and prepare documentation to collect excess cost on outbound

shipments.

15. Help members in the front section of transportation by giving

package, Check members dity package

16. Collect excess cost and prepare documentation for deposit.

17. Performs other duties as may be required.

01Jan2008-July2010

QC transportation

Fort Bragg ITT

MAJOR DUTIES

The primary purpose of this position is to serve as Quality Control

Inspector, inspecting and reinforcing counseling on inbound personal

property shipments of all modes Perform on-site inspections of inbound and

outbound personal property shipments, including household goods,

unaccompanied baggage, mobile homes, boats and privately owned vehicles

.Accompanies Surface Deployment Distribution Command (SDDC) personnel to

approve new agent facilities to ship and store DoD personal property

shipments.

all authorized military and civilian employees on their entitlements for

shipment and storage of personal property and privately owned vehicles,

including specialized items, to domestic and overseas locations, Utilizes

word processing software and printing equipment to create, copy, edit, and

print a variety of standardized documents and perform other clerical and

administrative tasks in support DPS. and TOPS

Work with front desk Customer Service helping in all areas, of Personal

Property to issue out military Service members is getting 100% Service. Set

up authorization Forms, for third party service to perform special jobs for

the service members give approvals Numbers. Create routes workloads for

Inspectors to go out and do the on the road inspection. Check incoming

paperwork returns of the 619 box counts Comeback papers of complete jobs

Enter all inspection in the tops or DPS systems.

Expert knowledge of a wide range of transportation policies, practices and

techniques to include knowledge of personal property movement, personal

property entitlements, carrier industry practices, international, state,

and local laws and operations for shipping and storage within the

transportation functions.

Knowledge of the different instructions, regulations, directives,concerning

shipment and storage of personal property in order to store. Knowledge,

skill and ability to analyze, correlate, and evaluate transportation data

for input into automated data systems TOPS or DPSSkill and ability to

respond to a range of questions from government agencies, activity

personnel, customers, commercial TSPs, and or others regarding the shipment

and storage of household goods.

Knowledge of safety and security regulations, practices with the ability to

communicate effectively, both orally and in writing. Exercise leadership in

application of loss and damage program. Coordinate and instructions for

use within member Conduct inspections of transportation personal property

Issue and orders covering Transportation matters.

Aafes

6/09/2007 to 05/19/2008 forman

running lanes 99-18 in a fast

Pace speed moving about 30,000 daily cases to 50,000 cases. I supervisor

all aspects of warehousing: shipping receiving, inspecting, physical

inventory, use of related equipment (Such as forklift, high-rise and cherry

picker) Analyzing and determining best storage requirements Met all

required deadlines in a timely manner. As of Jan 12,2007 Managed the moving

of bulk scanning, Jack-pot and 3-sorting lanes with 13 associates moving

freight to the main shipping doors for shipping Analyzing the detail

problems for miss shipments,overflows and late freight. Write PER

Performance Evaluation reports per associate Follow-up with

Vacation, time charts and absentees. Assign job task maintain Over-all-goal

board

Maintain scanner gate. Met all required deadlines for the shift bulk

scanning.

11-03/07 to 6/09/2007 moved to the (FDF) Fashion department 32,000 as FDF/

Nightshift Foreman.

Managed productivity assignment, in Re-packs, Sorting merchandise,

Shipping RTS in flat wear/hanging wear clothing. And ticketing in all

areas and a hand on leader. Using my skills in WMS, AS400 and PC database

skills. Second shift did not last long so all was moved to DDDC Shipping

department.

10-16-06 to present 40hrs per week 12.01 Dan Daniel Distribution Center

(AAFES) Newport News VA

23609 757-***-**** office

Logistic Asst. NF2/Dispatcher

performs a variety of complex, clerical and administrative functions

related distribution using manual or automated systems to process,verify

review and reconcile document/reports that affect warehouse balances,

accountability and/or other Aafes assets. Noted for competence and

reliability, Knowledge of procedures and Documentation processing.

05-16-06- 11-30-2006 Full time40- 20hrs per week, (Slow Season) Driver,

packer & Inventory Tech 9.00 Cooks Moving Service Hampton VA 23666

Owner/Operator Harold Cooks

757-***-**** Contact yes.

Received daily orders for outbound shipments, to either Pack with a team

of 2 to 3 people; Including loading trucks with packing material, for

packing household shipments for non-term-storage, overseas, local, state-to-

state moves for about 90% military. Job including Inventories of all

household Items completes paperwork sign at origin and destination. And may

sure customer receive copies Met all required deadlines in a timely manner.

12/18/06- 40hrs per week, Traffic Service Support 32,765, Coleman American

WorldWide Moving Service. Hampton, VA 23661 GM MR. Banks 757-***-****)

contact Yes.

Enter Data from shipment for outbound, inbound and international military

personal. Make changes for all call inns. Fax Information on orders.

Processed billing invoices for all complete work. Send out fed-EX and

postal service mail on a regular basic. Book in coming shipments for

shippers. Performs specialized household goods processing office services

and cost estimates to assist the member in determining the best method of

movement (e.g., government versus Session provides general information on

entitlements, such as authorized weight allowances, procedures to ship

privately owned vehicles, storage allowances, weight restricted areas,

forms, inventories, and orders, location of the counseling office, phone

numbers, and peak season moving. periods that affect shipment. Evaluates

processes according to DOD regulations and guidelines, prepares Forms.

06/28/2003- 9/27/05, 40 hours per week, Warehousing /OEM Order Filler,

$26,856, SHERWIN WILLIAMS, INC, Greensboro, North Carolina, Supervisor:

Kelvin Bradley 336-***-****), Contact: Yes. Sorted and printed

approximately 2000 automotive paint orders per day. Entered data into

online United Parcel Post and Federal Express (FED-EX) systems to create

shipping labels. Processed billing invoices for transportation carriers.

Created various United Postal Service reports to verify usage of postage

each day. Used various office equipment such as faxes, copiers and

scanners. Performed a variety of computer tasks including database,

spreadsheet, and electronic mail. Familiar with Traffic Management System

(TMS) and Warehouse Management system. Processed return mail and

correspondences. Maintain the ability to multitask in a fast paced

environment, while maintaining an emphasis on quality. Folk lift driver Met

all required deadlines in a timely manner.

04/05/2001- 04/30/2002, 40 hours per week, TRANSPORTATION SUPERVISOR,

Salary: $34,300, KMART DISTRIBUTION CENTER, Greensboro, North Carolina,

United States, Supervisor: Frieda Bailey 336-***-****), Contact: Yes.

Processed approximately 150 outbound freight bill each day. Processed

carriers for on and off yard management. Managed assignments for personnel.

Planned and routed tracker-trailer carriers. Processed daily reports for

import shipping information in database. Met all required deadlines in a

timely matter .Used variety of computer tasks including databases. Created

spreadsheets and electronic mail. Communicated with carriers by fax, walkie-

talkies, cell phones, and pager system. Processed and stored daily filing

by order numbers and dates. Processed manual forms.. Appointed as

Department Safety Coordinator.

02/01/1998-01/01/2001, 40 hours per week, RECEIVING SUPERVISOR, Salary:

28,210.00 E-TOYS ONLINE- DISTRIBUTION Greensboro, North Carolina,

Supervisor: Ty Adams 336-***-****) Contact: Yes. Trained and tasked over

70 employees. Provided follows-up reminders to assure timely compliance of

work standards. Maintained employee schedule and daily task. Provided

employee counseling, correction and discipline. Maintained and monitored

employee database to included vacations, paydays, time off, and job

performances. Attended regular scheduled meetings. Maintained and updated

documented procedures for all employee responsibilities. Monitored daily

overages, shortages and damages report (OS&D). Provided telephonic customer

service calls. Process all correspondences and mail returns. Researched

customer orders using a variety of computer tasks to including Access,

Excel and Word.

School

Community College of the Air Force, Loring AFB, Co, 1983, 12 weeks. AA in

general studies

Thomas Nelson Community College, Major: General Studies, Aug 1979, 15

Semester hours, and no degree, Hampton, VA

Warwick High School, Newport News, VA,. June 1978, High School Diploma.

Awards

US AIR FORCE ACHIEVEMENT MEDAL

US AIR FORCE GOOD CONDUCT MEDALS

US AIR FORCE OVER-SEAS MEDAL

US AIR FORCE LONG-TOUR MEDAL

US AIR NON-CONMMION Official MEDAL

FORKLIFT LICENSES 2007-2010

E-TOYS 1ST YEAR TRAINING SUPERVISOR AWARD

KMART DISTRIBUTION ACHIEVEMENT WATCH

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