Customer Service Representative

Shanel McGray

Address: **** **** **** *****

West Jordan, UT 84081

Cell Phone: 801-***-****

Email: *******@*******.***

Skills

Proficient in Microsoft Office, and Word

Type 60 wpm

Excellent Communication Skills

Compassionate and Patient.

Work Experience

Metro Security, Utah September 2010 to present

Security Officer

Responsible for ensuring the location as well as the parameter is secure.

• Directing and greeting visitors and clients.

• Checking everyone entering and leaving the building, and securing clients merchandise.

• Directed truck drivers to proper bay doors to be received or for a pick up.

• Filed and organized paper work, visitor sign in and forgotten badges.

CBI Salt Lake City, Utah December 2008 to September 2010

Security Officer

Responsible for ensuring the location as well as the parameter is secure.

• Answering multiple phone lines, directing calls to proper departments.

• Assisting in mail distribution.

• Directing and greeting visitors and clients.

• Checking everyone entering and leaving the building, and securing clients merchandise.

• Directed truck drivers to proper bay doors to be received or for a pick up.

• Scheduled post rotations for the week.

• Filed and organized paper work for DAR’s, visitor sign in and forgotten badges.

Intermountain Healthcare St George, Utah June 2008 November 2008

PCA/CNA

Provided hands on care with individual patients in the hospital and assisting them with skills.

• Entering patient vitals, I’s and O’s, and any observation notes into the computer.

• Bathing, using the restroom, getting ready for bed, walking to and from the dining room, and

doing every four hour vital signs and I’s and O’s.

• I was also responsible for communicating vital information on patient conditions to the nurse.

Shopko Murray, Utah February 2008 May 2008

Price Accuracy

Responsible for ensuring that superior customer service is being provided to all Shopko

customers

• Maintaining correct and efficient pricing on all products and inventory.

• Adjusted all price changes, including clearance items

• Set and sort all upcoming adds

• Price audits

WSI Woods Cross, Utah August 2007 November 2007

CNA

Provided hands on care with individual residents assisting them with every day living skills like

bathing, using the restroom.

• Activities, outings, getting ready for the day, eating and checking vital signs in both a care

center setting and institutional setting.

• Responsible for communicating vital information on patient conditions to nurses.

Legacy House Taylorsville, Utah January 2007 August 2007

CNA

Provided hands on care with individuals that are living with Dementia and Alzheimer’s disease. I

assisted them with every day living skills like bathing, using the restroom, activities.

• Outings, getting ready for the day, eating and checking vital signs.

• I was also responsible for communicating vital information on patient conditions to nurses.

ACS Sandy, Utah June 2006 August 2006

Customer service representative

• Answering multiple phone lines.

• Checking client identification on the computer database, as well as modifications to clients

records.

• Responsible for ensuring that superior customer service is being provided to all customers.

• Help customers with balances

• Credit card inquiry’s

• Sending out new credit cards.

• Trouble shooting ATM machines.

Education

Salt Lake Community College May 2007 - Present

Major: Biology

Dixie State College May 2008 - November 2008

Major: Biology

Copper Hills High School August 2004 - January 2007

Early Graduate

Jordan Applied Technical Center August 2005 - January 2006

Certificate: Certified Nurses Assistant

Achievements

Honor Roll 2004 - 2007

National Honor Society 2005 - 2006

Wild Cat of the Quarter

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