Customer Service Supervisor

*** * * * * K S I D E C I R C L E

Austell, GA ***68

* * * * * 9 4 5 51 • S H E A W Y O N D @ YA H O O . C O M

SHEAWYOND WILLIAMS

OBJECTIVE : Obgyn Assistant

To provide employer with an efficient and motivated work ethic, and exceed any expectations or task

presented to me.

SUMMARY OF QUALIFICATIONS

Throughout my career I have attained strong skills in customer service, clerical work, and many

leadership positions over the years. I felt both confident and comfortable within each field.

EMPLOYMENT

Substitute Teacher August 2010-until, Douglasville GA

Being a sub I am a fill in whenever a teacher is not present. I am responsible completing for daily tasks

such as taking attendance, instructing students, maintaining control of the classroom and keeping a safe

environment that is productive for the students.

Supervisor June 2009-August 2009, June 2008-August 2008 Youth Program, St. Thomas, USVI

After being an assistant supervisor and achieving the respect and confidence of my supervisors I was

promoted to supervisor. Holding this position with the YES Program I was responsible for holding

orientation, managing time sheets, meeting work goals for the week and I successfully maintained safety

levels on the job.

Assistant Supervisor June 2007-August 2007, Youth Program, St. Thomas, USVI

During my first year as an Assistant Supervisor through diligence I managed to complete every

instruction given to me by my supervisor such as preparing and monitoring each objective that was set

forth for each week. I also was very productive in maintaining a safe environment for each worker to be

productive. My leadership qualities helped me to mentor and motivate my team regardless of how

difficult the task.

Customer Service Representative July 2006-August 2008, Blockbuster Video, St. Thomas, USVI

While working as a CSR I helped enhance store appearance, brighten up customers experience in the

store while selecting movies. I made cash deposits, answered phones and helped improve customer

satisfaction when it concerned resolving issues with store policy.

E DUCATION

Clark Atlanta University, Atlanta, GA

January 2007-May 2010

B.A. in Psychology/ SIAC Tournament Team/ Dean’s List

Florida Community College at Jacksonville, Jacksonville, FL

August 2004- July 2006/ Academic Award/ Dean’s List

Ivanna Eudora Kean High, St. Thomas, USVI

August 2000-June 2004

Diploma

Technical Skills Software Proficiency: Microsoft Word, Excel, PowerPoint

References References are available on request.

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