Customer Service Manager
Resume:
SANJAI R. ESTY
abino5@r.postjobfree.com
NAPLES, FL
Florida State University, Tallahassee, FL
Bachelor of Science, Social Science, August 2007
Tallahassee Community College, Tallahassee, FL
Associate of Arts, General Studies, August 2006
Mary Seacole Vocational, Lauderhill FL
Home Health Aide, CNA, Mental Health Tech July 2002
WORK EXPERIENCE:
Boston Market 10/2010- Present Naples, FL
Carver
- Provide Customer Service
- Meat Cutter
- Bagger
- Ring up food items on cash register
- Food prep
- Clean up area
- Load chicken in oven
- Make sandwiches
- Help close down restaurant
Eden Autism Services 01/2010-05/2010 Naples, FL
Behavioral Tech
- Assisted Autistic Clients with daily living
- Run various programs for Clients at Adult Day Training
- Monitored and documented care
- Escorted Cleints and identifying the personal needs of Clients
- Cooked for Clients
- Bath Clients
- Get Clients involved in recreational activities
- Provide positive reinforcement for Clients
- Maintain a clean work area at Adult Day Training and Clients house
- Use Crisis Prevention if Clients showing any hostility
Mary Seacole Group Home 08/2007-6/2009 Lauderhill, FL
Behavioral Specialist Home Manager
- Assisted autistic and dementia clients with daily living
- Prescribed medications to clients
- Run various programs for clients
- Maintained the smooth flow of communication between clients
- Handled scheduling for co-workers using Microsoft Excel
- Take clients to outdoor activities, such as movies, parks, educational
outings
- Take clients to doctor appointments, school, and family member home
- Keep office and group home clean, organized, and safe
- Retrieved answering machine messages and return calls appropriately
- Teach clients how to use Windows program and Microsoft Office
- Prepare meals, order meals when necessary, grocery inventory
- Train new hire employees
- Conduct various sports and recreation programs for clients
- Plan and conduct exercise regime for clients
- Help with homework for clients and be their tutor
Florida State University User Services/IT 08/2004-8/2007 Tallahassee, FL
Front Help Desk/ Customer Service
-Assisted with the department web pages and served as a Department Service Provider for
computer hardware and software issues
-Assisted with the maintenance and operation of approx. 70 IBMs and 6 Macintosh
computers
-Ensured all daily tasks including backups complete successfully
-Troubleshoot and correct TCP/IP hardware/ software computer, printer, and network
problems
-Handled technical support calls
-Installed hardware
-Distributed faxes, mail, and other correspondence, including interoffice and other
correspondence to IT staff
-Worked with the Help Desk Administrator to plan and coordinate end-user technical
training
-Scanned student IDs for lab entry
-Transferred computers to different departments
Burlington Coat Factory 08/2002-8/2007 Tallahassee, FL
Mens Clothing Department Manager
- Provide Customer service to every customer
- Greeted and acknowledging every customer,
- Maintained solid product knowledge and all other aspects of customer service.
- Tell customers of all promotions and advertisements
- Assisted in processing and replenishing merchandise and monitoring
floor stock
- Worked on the ringing up sales at cash registers and bagging
merchandise
- Assisted in completing price changes within the department
- Worked on year-end inventory and cycle counts
- Make work schedule
- Open and close floor department
- Provide web or call orders for customers
- Train employees
- Key Holder
- Explain store and department policies to employees.
- Prepared sales and inventory reports.
- Handled loss prevention
- Evaluated performance of department employees
Computer skills
Proficient in Opera, Microsoft Office, Outlook, Excel, Word, Windows 7, networking, and
Vista
References
Ms. Dockery 239-***-**** Naples, FL
Bill Hossman 239-***-**** 239-***-**** Naples, FL
Garlie Tiplon 239-***-**** Naples, FL
Mark Landsey 239-***-**** 239-***-**** Naples, FL
Dr. Mary Seacole 954-***-**** Ft. Lauderdale, FL
Contact this candidate