Customer Service Manager

Daniel LaRocco

**** ******* *****, ******, ** ***93 570-***-**** abinmv@r.postjobfree.com

Objective

To obtain a full time position that will provide me with the opportunity to utilize and develop

further knowledge allowing for growth and greater responsibility.

Relevant Experience

Pet United LLC, Hazleton, PA

Customer Service, September 2008 to October 2010

Ÿ Answered incoming calls and assisted with taking orders, more in depth product

informational questions, as well as handled any issues with services.

Ÿ Used live chat to assist customers navigating the website.

Ÿ Assisted the Accounting Department in keeping track of fraud orders.

Voortman Cookies, Fayetteville, NC

Vendor, November 2007 to July 2008

Ÿ Ordered, received and stocked good from corporate office.

Ÿ Supplied goods to clients back on inventory.

Ÿ Preformed a weekly log to determine positive and negative balances for my route.

Hilton Reservations, Hazleton, PA

Compliance, January 2004 to August 2007

Ÿ Answered incoming calls and assisted with reserving rooms according to the client’s

expectations.

Ÿ Handled escalated concerns in order to bring challenges and/or concerns to a quick

satisfactory resolution while adhering to company’s guideline.

Ÿ Assisted manager by handling members and/or employees who required extra assistance.

Ÿ Assisted in the mailroom by handling written communication via letters that required

extra attention or assistance to resolve.

Papa John’s Pizza, Hazleton, PA

Assistant Manager, August 2002 to November 2003

Ÿ Ensured that high quality products and services were delivered to all customers to

ensure restaurant profitability.

Ÿ Managed all operations including the execution of all Company policies, procedures,

programs and systems.

Ÿ Ensured compliance with all federal, state, and local laws and ethical business

practices.

Ÿ Maintained and tracked store inventory accordingly.

Ÿ Attracted the most qualified employees and matched them to specific positions in

which they were best suited.

Hess, Venice, FL

Assistant Manager, June 2001 to July 2002

Ÿ Provided the highest level of customer service while maintaining the facility to quality

standards.

Ÿ Ensured that safety and security awareness were emphasized, practiced and

periodically inspected, and that employees are trained in appropriate responses to

unsafe situations.

Ÿ Assisted the manager with the operation of the facility and performing management

functions in his/her absence such as payroll, scheduling, store inventory, proper cash

handling, etc.

Education

Luzerne County Community College, Nanticoke PA.

Associate degree in film/business, May 2006.

Hazleton Area High School, Hazleton PA.

High School Diploma in General Studies, May 2001.

Skills and Activities

Ÿ Excellent oral and written communication skills.

Ÿ Proficient in Microsoft applications.

Ÿ Extensive background working with a diverse population.

Ÿ Organized, dedicated, and loyal.

References available upon request.

Contact this candidate