Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Langhorne, PA, 19047
Posted:
October 21, 2010

Contact this candidate

Resume:

William D. Pfender

*** ***** ***.

Penndel, PA. *9047

Phone: 215-***-**** email: abinlg@r.postjobfree.com

Summary: Logistics professional experienced in both the domestic and international markets

that has effectively reduced freight costs in a manufacturing environment while upgrading carrier

performance levels. Lead with a consistent management style for problem solving and

disciplined decision making. Utilized strong time management skills to complete tasks and

manage multiple projects. Possess ability to see the big picture and focus on the important

details.

Areas of Expertise

Routing Guides Rate Negotiations Intermodal

Trailer/Container Loading Warehouse Operations Export/Import

US Customs Procedures Performance Analysis Air Freight

Cost Savings Hazardous Cargo OS&D/Claims

Columbia Lighting Bristol, PA 1997-2009

Division of Hubbell Lighting Greenville, SC

Transportation Supervisor

Reported directly to Shipping Manager, responsible for 3 Supervisors along with

50 warehouse workers, annual sales exceeding $100 million.

Worked directly with corporate customer service assisting with price quotations,

expedited national account shipments, resolved delivery issues with carriers.

Reduced freight cost by 15% using alternative shipping methods.

Responsible for carrier selection and pricing for 4 product lines including stock and

manufactured goods.

Maintained inventory levels for warehouse network.

Monitored dock loading patterns along with carrier equipment pool.

Reduced truckload carrier base and renegotiated freight rates which resulted in savings

of $100,000

Worked closely with carriers resolving OS & D/claims and freight bill issues.

Managed small package department including UPS and Fed Ex shipments along with air

freight cargo.

Inchcape shipping services Philadelphia, PA 1992-1997

Traffic/Equipment Coordinator

Monitored container equipment pool levels which included container leasing.

Coordinated pickups and deliveries with various carriers.

Directed stripping and stuffing of containers at local warehouses

Approved hazardous cargo shipments with DOT and US Coast Guard.

Rice, Unruh & Reynolds Philadelphia, PA 1988-1992

Pricing Analyst

Constructed domestic and international rates from the United States into Europe and the

Soviet Union.

Created company’s intermodal department and monitored cost for our New York,

Houston and New Orleans offices.

Import Coordinator

Worked with various US Customs entities and freight forwarders securing

d ocumentation and funds for cargo release from pier and freight stations.

Shippers Management Corporation Philadelphia, PA 1982-1988

Transportation Analyst

US Navigation, Inc Philadelphia, PA 1978-1982

Export Coordinator

Education

LaSalle University 1974-1976

Academy of Advanced Traffic 1987-1989

Technical Skills

Transportation Management Systems (TMS)

SAP

Lean Manufacturing Training (Kaizen)



Contact this candidate