Project Manager Customer Service

Melanie Hansen

** ****** **

Damascus, PA *****

Home: 570-***-****

Cell: 570-***-****

********@*****.***

Objective Self motivated, educated and hardworking individual looking for full-time position in

Information Technology to use my college degree and extensive knowledge of computers to

implement systems, manage security on a network or manage projects.

Education Penn State University 1997-1998 Dunmore, PA

Areas of Study: Management Information Systems

Credits Complete: 47

University of Phoenix (Axia) 2009-2012 Phoenix, AZ

2010 - Associate of Arts -Information Technology- Networking

Final GPA 3.72 Credits: 60

Bachelor of Science -IT Systems Security Credits: 66 complete of 120

Technical Work Experience

2007-Present Cellular One of NEPA Honesdale, PA

Accounting/ IT-Project Manager

Project manager for new retail POS system – Cost Guard. Led team of 13 to a successful

implementation without complications.

Project Manager for internal voice recording system for Customer Service Department.

Accounting – Payroll processing through ADP system and Peachtree, accounts payable

with Peachtree Quantum, Custom report writing with Crystal Reports and Crystal Server.

Daily GL entries and balance sheets.

Internally manage PC’s, setting up PC’s add new user accounts and PC’s to domain., fix

PC’s when broken along with MS Exchange, install new programs and updates to PC’s

both in house and off site at other retail location.

2005-2006 Rent-E-Quip, Inc. Honesdale, PA

Network Administrator/ Rental Sales

Managed a network of 5 PC’s, office & clerical duties

Machine Rentals, sales & party planning, loading machines

Cutting Metal and ordering of Steel

Designed the www.rentequip.com website

1999-2005 Wayne Memorial Hospital Honesdale, PA

Project Manager/Systems Analyst – Information Technologies

Project manager for Maternity system –OB QS and IDX Radiology

Created custom reports and patient letters for the IDX Automation Module

IDX and PACS Installation and support. Specializing in mammography module setup for

the IDX program.

MISYS support and Project management

Interface Support and maintenance

Tech support backup for the IT department, fixing PC’s and talking clients through

fixing issues along with help desk duties.

Started at Help desk working up to systems analyst with fill in support when

needed answering phones and troubleshooting

Developed a telephone paging system internally for employees

Qwest system development through SQL for customer billing and finance

Melanie Hansen

Resume – Page 2

Organizations

Exceptional Customer Service Team

Wayne Memorial Hospital – 2000-2005 Honesdale, PA

Organization of employees providing exceptional customer service to all patients in

the hospital

Using the “Disney” approach to customer service

PSU – Computer lab tech Work Study Program, Tec

Professional Skills Hospital Systems Knowledge, Self motivated, professional, excellent communication skills,

well organized and able to pick up new systems quickly. Excellent analytical and

interpersonal skills.

HIS Systems - MS4, Openlab, Openlink, HL7, OB-QS, Peachtree Accounting, payroll

Retail IQ, RMS, MISYS Systems, Crystal Reports 8-10 &2008 & Crystal Server 08, SQL

management Server 2005, Active Directory, Windows Server 2003, Exchange Server,

Cost Guard v9.03, IDX and PACS Radiology. Project Management in a Novell Client and

Windows environment

Computer Skills Proficient in: Microsoft Office 97, 2000, 2003 & XP. Including Access, and PowerPoint

and Microsoft Outlook 2003, Networking, TCP/IP, active directory, DHCP and DNS,

Exchange server, Windows Servers 2003 & 2005, domains and PC repair, and web design

with Dreamweaver and Office Live.

References Available upon request

Contact this candidate