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Administrative Assistant Customer Service

Location:
Birmingham, AL, 35212
Posted:
October 21, 2010

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Resume:

Jami Lynn Gatson

Objective To acquire a position that enables me to use my ability while learning new skills that will

provide room for advancement.

Profile • Well-Organized, Detail oriented, Interpersonal skills, Responsible

• Work effectively with others, Dedicated

• Work well independently, Ability to take initiative, Leadership abilities

• Coordinate office functions well

Professional Experience Aug 2009-March 2010 Aristoi Inc.

Customer Service Rep – Medical Billing

Assisted customers with medical billing: problem solving updated insurance information.

Handle collections typed correspondence. Answered all incoming and outgoing calls.

Sort all incoming and outgoing mail. Knowledge of Microsoft office, Excel, PowerPoint,

internet, and 10-key calculator.

Jan 2008-July 2008 Alabama Power Miller Steam Plant

Administrative Assistant Specialist Support

Maintained office with little or no supervision, keyed Train invoices daily. Balanced train

invoices at the end of each month, maintain inventory for the fuels department.

Maintained spreadsheets for train invoices, payroll and metrics. Typed all

correspondences and minutes for weekly Safety meetings. Prepared and keyed payroll

(Ships, WOMS, and EStars). Balanced Holiday, Sick, Disability, FMLA and Military

Leave for full and part time employees. Confidential Information was maintained on

strict basis. Schedule appointments and meeting for management. Schedule meetings

in conference room, and meals for events that were held. Kept daily activity for

managers in the department. Maintained travel, credit and expense accounts. Had to

prepare all travel, credit and expense reports. Ordered all supplies for department, make

sure inventory and monthly budget was maintained. Greeted all vendors and visitors on

daily basis. Handle all incoming and outgoing calls. Handle all incoming and outgoing

mail. Provided general clerical and assistance in other office duties. Knowledge of

Microsoft office Payroll WOMS, EStars, Ships, Excel, PowerPoint, internet and 10-key

calculator.

May 2007 – Jan 2008 The E-Group – Southern Company

Administrative Assistant/Data Entry

Keyed and print all drawings daily for engineer department. Routed all drawings to

engineers when completed. Typed correspondence daily. Keyed some payroll in

EStars. Answered all incoming and outgoing calls. Sort all incoming and outgoing

mail. Knowledge of Microsoft office, Payroll EStars, Excel, PowerPoint, internet, and

10-key calculator.

Aug 2004 – May 2007 MacDowell & Associates Ltd.

Litigation Clerk/Administrative Assistant

Entered Lawsuits daily, checked return of service on lawsuits. Request and enter

certificate of judgments and record certificate of judgments. Typed correspondence.

Conduct background checks to find clients. Greeted visitors when they were making

payments on daily basis. Entered in all information received from the county clerk’s

office. Answer all incoming calls and outgoing calls.

Aug 2003 – March 2004 Fleet Pride

Administrative Assistant/Office Manager

Typed correspondence. Keyed daily transactions on customer accounts. Collected

monies from customer purchasing parts or paying invoices. Cash, check and credit

transactions, reconciled accounts daily. Post all monies to accounts receivable and

balance the accounts daily. Answer all incoming calls and transfer to appropriate

personnel. Sort incoming and outgoing mail. Knowledge of Microsoft office, Excel,

PowerPoint, internet, Outlook, Cash Handling, Balancing, Reconciling accounts and 10-

key calculator.

Jan 2000 – Jan 2003 Satellites Unlimited

Administrative Assist/Assist Human Resources/Customer Service

Typed correspondence. Verified all new and current employees background and credit

checks. Requested motor vehicle for all employees. Helped prepared payroll, some

keying on ADP system, assist with recover monies on bad checks. Keyed data entry of

customer information. Greet and assist customer in purchasing cable satellite, help

customer with problems with their system. Address customer complaints and solve

problems. Answer and transfer all incoming calls. Knowledge of Microsoft office, Excel,

PowerPoint, internet, and 10-key calculator, and Cash Handling.

Oct 1994 – Mar 1999 City of Bessemer

City Council Secretary

Maintained office with little or no supervision. Typed all correspondences and minutes

for weekly Council meetings. Prepared payroll for council members. Prepared council

agendas and council packages that contained important information for meetings.

Confidential Information was maintained on strict basis. Schedule appointments and

meeting for management. Schedule meetings in conference room, and meals for

events that were held. Kept daily activity for council members. Maintained travel, credit

and expense accounts. Had to prepare all travel, credit and expense reports. Ordered

all supplies for department, make sure inventory and monthly budget was maintained.

Greeted all visitors or clients on daily basis. Handle all incoming and outgoing calls.

Handle all incoming and outgoing mail. Provided general clerical and assistance in

other office duties. Main Relief for switchboard operator 18 key. Knowledge of

Microsoft office Excel, PowerPoint, internet 18 key switchboard and 10-key calculator.

Education Aug 1982 – May 1986 – Woodlawn High School; Birmingham, AL

Aug 1986 – Feb 1987 – Herzing Institute - B’ham, Al – Business Admin.

Aug 1987 – Feb 1988 – Southern Institute – B’ham, Al – Business Admin.

References Available Upon Request.



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