Manager Customer Service

Professional Experience

Strategic Hotels & Resorts, inc

Chicago, Illinois

**** - ****

Project Accountant

Responsibilities included:

. The day-to-day management of construction and hotel renovation

payables processing.

. Maintain the integrity of job cost module, A/P module, cash

module, and general ledger within the Timberline system by project

and integrate the Timberline activity into the Great Plains

accounting software on a monthly basis.

. Prepare the monthly integration analysis of Timberline balances

into Great Plains; perform reconciliations of the A/P and cash

modules to the Timberline general ledger to ensure accuracy of

data before integration.

. Analyze general ledger accounts related to construction payables

and improvements in progress for accuracy.

. Preparation of monthly construction reporting analysis for senior

management.

. Monitor compliance with construction contracts.

. Process corporate wires.

KnowledgeAdvisors

Chicago, Illinois

2004 - 2005

Accounting & HR Manager

Responsibilities included:

. Full range of Accounting Functions, including, but not limited, to

Billing, A/P, A/R, Collections, Employee Travel Reimbursement, and

granting/obtaining Business Credit.

. Submit payroll thru ADP (Paychex).

. Human Resources Management, including full benefit administration,

liaison with TPA's.

. Preparation of Financial Reports, Weekly Operational Reports for

the CEO and Board of Directors.

Poppies Dough

Chicago, Illinois

2002 - 2004

Accounting & Purchasing Manager / Plant & Office Manager

Responsibilities included:

. Full range of Accounting Functions, including, but not limited, to

A/P, A/R, Collections, Payroll, Financial Statements, Financial

Analysis, Financial Planning, and granting/obtaining Business

Credit.

. Purchasing, all aspects.

. Human Resources Management, including benefit administration.

. Factory / Plant Operations Management, full responsibility for

plant machinery and related equipment maintenance and repairs,

including maintaining compliance with all health and safety

regulations.

USG Corporation

Chicago, Illinois

1984 - 2001

EDI Coordinator / Programmer 1998 - 2001

Responsibilities included:

. Accountable for researching and resolving issues relative to EDI

transaction flow for Directors of Logistics and Credit-National

Accounts.

. Responsible for delivering professional staff support to many

internal departments including, Customer Service Center (For

Purchase Orders, # 850 transactions), Credit (for Invoices, # 810

transactions), Logistics (Transportation, such as the # 210 & 410

transactions) and Information Technology groups, and external

departments including, Trading Partners (External Customers, such

as Home Depot, and Transportation Industry / Carriers).

Professional Experience - continued

. Working closely with Trading Partners and VAN's (Value Added

Network's, such as Sterling Commerce) to develop and maintain

programs, including interaction on a day-to-day basis to support

and resolve issues relative to EDI transaction flow. Maintained

computer-based EDI-related profiles, tables, and reports

. Responsible for performing successful EDI testing. Implemented

Trading Partner profiles and maps.

. Developed and distributed instructions, documentation,

specifications, and questionnaires for EDI-related processes and

procedures to internal personnel and/or external trading partners.

Systems Coordinator / Programmer 1990 - 1998

Responsibilities included:

1. Managed and executed program providing the national corporate

sales force and area sales managers with personal laptop computers

in an effort to promote and support sales force automation.

- Specified personal computer hardware and software standards,

configured and distributed PC equipment.

- Performed as Purchasing Agent and negotiated lowest prices for

hardware, software and peripherals.

- Responsible for execution and administration of personal

computer leases.

2. Principally responsible for overseeing and providing sales force

team personal computer training and follow-up support.

Accountant / Data Analyst 1988 - 1990

Data Machine Operator A&B 1985 - 1988

Bookkeeper 1984 - 1985

Education

National Louis University, College of Management & Business

Chicago, Illinois

Bachelor of Arts

Concentration in Computer Information Systems and Management

Robert Morris College

Chicago, Illinois

Associate Degree in Applied Science

Concentration in Accounting

Presidents Honors

Community Involvement

United States Coast Guard Auxiliary, 1996 - Present

Assistant District Staff Officer - Public Education, 1996 - 1999,

Assistant District Staff Officer - Finance, 2004

Flotilla Staff Officer - Secretary of Records, 1997 - 1998

Flotilla Staff Officer - Public Education, 1999- 2005

Responsibilities include:

. Exercise staff responsibility and supervision over all matters pertaining

to the public education program, which includes the scheduling,

organization and conduct of flotilla public education activities; and

keep flotilla members informed of all developments in the program.

Maintain a close contact with flotilla instructors to encourage increased

activity, and maintenance of uniformly high standards.

Chairman - Fellowship Committee, 1996 - 2005, Chairman - Change of Watch

Committee, 2001 - 2005

Recognized as the "Most Outstanding" Flotilla Staff Officer, 1997, 1998,

1999, 2000, 2001.

Auxiliary Achievement Award, awarded by the Director of the Auxiliary, 2001

Chicago Maritime Festival, Co-Founder, 2003, Associate Director, Financial

Manager 2003 - Present

Personal and Professional References

Available upon request.

Contact this candidate