Customer Service Sales

Stephanie Michelle Koschalk

Cell 361-***-****

abink5@r.postjobfree.com

PROFESSIONAL Industrious, dependable Sales Associate and Administrative

Assistant with 5+ years of

SUMMARY experience providing skilled retail and office support that

produces bottom-line results and strong customer

satisfaction. Extensive background in sales,

phone/switchboard operation, customer service, financial

processing/records (Payroll, invoicing) and technical

support. Continually recognized for exceptional quality and

service, going well beyond job scope.

. Flexible and focused contributor, staying on-task and on-

time in a fast-paced environment.

. Comfortable and confident in communicating with

customers at all levels. Proactive in assisting with

inquiries/requests, fulfilling special orders, rapidly

resolving problems and "going the extra mile" to ensure

a happy customer.

. Keen aptitude for both learning and applying new

concepts quickly.

. Energized by challenges and take complete ownership of

all assignments.

TECHNICAL Microsoft Word/Excel, QuickBooks

SKILLS

PROFESSIONAL Stripes, Taft, Texas

EXPERIENCE Sales Associate

Generate consistent sales that regularly exceed targets set

for store. Take responsibility on daily basis for ensuring

warm, friendly reception for customers and clean, attractive

store.

Key Accomplishments:

. Reputation for prompt service of customers and

resolution of problems. Maintain familiarity with all

products in store to fully assist customers.

. Recognized for a high-energy work ethic, resourceful

assistance and a dedication to teamwork.

Waffle House, Atlantic Beach, Florida

Server/Cook

Fulfilled dual roles as Cook and Server for this busy

establishment. Natural ability to build positive

relationships with customers.

Key Accomplishments:

. Praised by management and customers for quality of food

preparation, with many customers returning on daily or

weekly basis.

. Attentive server, quickly and accurately fulfilling

orders. Always responded positively to customers with

special orders or requests.

Suddath Moving Company, Jacksonville, Florida

Receptionist (Temporary Position)

Vital staff member and central contact handling a multi-line

(5) switchboard and providing daily customer support. Also

performed data entry and maintained files.

Key Accomplishments:

. Principal connection for staff to ensure schedules were

met and customer packages were delivered on time.

. Worked with customers and staff to solve difficult

problems or disputes. Often successful in keeping

customers for company and arranging smooth deliveries.

Somark International LLC, Jacksonville, Florida

Receptionist

Efficiently managed variety of key responsibilities,

including answering calls on a multi-line (5) switchboard,

shipping and receiving packages, providing customer service,

performing data entry, processing payroll and invoices,

managing inventory and maintaining financial records/files.

Key Accomplishments:

. Smoothly handled all correspondence/contact with

customers. Routinely praised for capable, courteous

service.

. Effectively handled multiple tasks at the same time,

adapting easily to new projects, systems and tools.

. Tackled every task with a positive attitude and a sense

of urgency. Delivered projects on schedule despite

conflicting demands and tight timetables.

Environment: QuickBooks

PRIOR Held sales, customer service and assistant positions with

Family Dollar Store, Hollywood

EXPERIENCE Video, Wendy's, PJ's Daycare, Dairy Queen and Hot Topic.

EDUCATION Baldwin Senior High School, Jacksonville, FL

Diploma, 2005

Contact this candidate