Customer Service Administrative Assistant
Resume:
Saleah L. Lett
Laurel, MD 20724
abinhq@r.postjobfree.com
OBJECTIVE
As an entry-level HR professional, I would like to use my knowledge
obtained through education while also learning about HR activities to
develop into an effective leader in the HR world.
PROFESSIONAL EXPERIENCE
Extramural Support Assistant
October 2006-Present
National Institutes of Health
. Arrange domestic, sponsored, and foreign travel ranging from 10-20
travels per week.
. Provide a forecast of expenditures to office manager for travel and
workshops.
. Prepare budget-tracking sheets of actual versus estimated costs.
. Assist in planning workshops with consideration to protocol,
preferences, caliber of event, attendees, and lead-time.
. Create project deadlines and monitor tasks until completion.
. Review progress and make priority adjustments as needed.
. Resolve problems and issues that may arise.
. Conduct post-event assessment to identify successes and areas for
improvement.
. Create purchase orders for airplane tickets for meeting attendees.
. Arrange meeting packets that consist of agendas, presentations, and
brochures.
. Ensure that setup and breakdown of food is within scheduled periods.
. Organize and prepare travel authorizations and vouchers for meeting
attendees.
. Serve as an administrative assistant to 15 Health Science
Administrators.
. Serve as a liaison to other offices.
. Apply standard operating procedures pertaining to administrative
operations.
. Track and manage tasks and assignments using Microsoft Outlook task
logs Microsoft Word. Set up conference calls and conference rooms as
needed for 15 Health Science Administrators.
. Train and mentor new staff on various duties, travel, and computer
systems.
. Track inventory and order supplies as needed.
. Correspond via email and telephone to internal and external customers.
. Gather information from various databases for staff members and
managers
. Analyze problems and recognize solutions.
. Communicate orally and in writing to internal and external customers
on a daily basis.
. Work collaboratively with other staff to ensure the development of
effective policies to assist with program area.
. Serve as a chair on the newsletter committee.
Develop and utilize spreadsheets, word documents, and databases to
improve operational readiness, manage projects, and research
information.
. Update and maintain records as needed to send mass emails on grant-
related topics.
Cash Office Assistant
August 2006-July 2007
AJ Wright
. Accurately handled all internal financial transactions.
. Processed daily receipts and ensures funds balance at the beginning
and end of each day.
. Warned employees if registers were short or over by writing them up
and discussing the importance of a balanced cash register.
. Closed out each register and made sure funds were stored in safe and
locked.
. Prepared deposits for the bank and received change.
. Maintained cash reconciliation process ensuring data is maintained and
recorded accurately. Issued loans (operating funds) for cashiering
stations.
. Ensured loans are accurately accounted for. Sorted and counted
currency, checks, refunds, and other related media.
. Computed totals and recorded on daily report using an internal
financial system.
. Served as a customer service assistant for returns of clothing and
other items.
. Provided assistance in layaway.
. Trained new employees in customer service and layaway.
. Manage irate customers in a diplomatic way.
. Satisfied customers needs in a timely and efficient manner.
Teller
October 2005-May 2006
Regions Bank
. Received money from customers, disburse money to customers and record
the transactions in accordance with well-defined policies and
procedures.
. Processed deposit and lending transactions at teller window and drive-
thru.
. Responsible for cash funds, balancing daily transactions and assisting
individuals accounts.
. Verified cash drawer, balance and prepare daily work using forms in
accordance with standard procedures. Issue travelers checks, money
orders, and official bank checks.
. Assured teller area is secure and well maintained at all times.
. Kept proper cash supply on hand and prepare daily proof record while
maintaining an acceptable difference record.
. Delivered excellent customer service to all bank customers.
. Processed night deposits and ATM transactions.
. Responsible for meeting weekly sales goals.
. Handled various accounting transactions and reconciliation tasks.
. Provided account status data whenever required.
Intern
Columbus Consolidated Government
May 2003-May 2004
. Arranged monthly calendar in accordance with office duties and
meetings.
. Prepared memos and business letters using Microsoft Word.
. Responded promptly to needs and problems as they arise with a positive
attitude.
. Provided administrative support including answering the phone, making
copies, and faxing. Tracked inventory and ordered supplies as needed.
. Arranged and verified travel and hotel accommodations for supervisor.
. Organized purchase documents for payments of training and orders for
training equipment. Scheduled training classes for employees.
. Printed out certificates upon completion of those classes.
. Trained intern in office operations.
. Tracked the supply of snacks and class materials and ordered
accordingly.
. Entered participants for training classes into an internal database.
. Contacted instructors of classes about training materials and hotel
reservations.
. Ensured all proper equipment was set up for each class and handouts
were copied.
. Organized graduation ceremonies for classes.
Team Administrative Assistant
July 2001-August 2001
BMW Manufacturing Corporation
. Assisted team with presentation materials using Excel and PowerPoint.
. Created purchase requisitions using the SAP database.
. Managed quarterly budget report for that department.
. Maintained departmental files and records. Recorded weekly minutes
during meetings.
EDUCATION
Walden University
Master of Business Administration
Major: Human Resource Management
GPA: 3.91 out of 4.0
Degree Awarded: December 27, 2009
Columbus State University (CSU)
Bachelor of Business Administration
Major: Computer Information Systems
Minor: Marketing
2.88 out of 4.0
Degree Awarded: December 16, 2003
JOB RELATED TRAINING
Creating Pivot Tables & Charting in Excel 2003, 1/2007
Overcoming Customer Service Challenges, 3/2007
Working as a Team, 3/2007
Partnering with Customers, 4/2007
Conflict Resolution Workshop, 5/2007
Time and Task Management, 5/2007
High Impact Communication Skills for Women, 6/2007
Interviewing skills, 7/2007
Interpersonal Communications, 7/2007
Dealing with Difficult People, 2/2008
Career Planning and Development, 2/2008
Emotional Intelligence Workshop, 4/2008
COMPUTER SKILLS
Word Perfect
Microsoft Word
Microsoft Access
Microsoft Excel
Microsoft Power Point
Microsoft Publisher
Microsoft Outlook
Lotus Notes Exposure to AS/400
AWARDS
Certificate of Appreciation January 2007
Certificate of Appreciation December 2008
Performance Award 1/2007-Time Off Award
Performance Award 4/2008- Time Off Award
Performance Award 12/2008-Time Off Award
Performance Award 3/2009-Time Off Award
Performance Award 3/2010-Time Off Award
Performance Award 4/2010-Cash Award
Employee of the Quarter October-December 2008
Employee of the Quarter October-December 2009
Golden Egg Award- April 2009
ORGANIZATIONS
Division of Extramural Support Newsletter Committee, Chair
Young Government Leaders of Bethesda, Member
Society for Human Resource Management (SHRM)
Walden Chapter of SHRM, Treasurer (Current)
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