*** ********* **** ***********, ** ***** 931-***-****

931-***-****

abinfy@r.postjobfree.com

Marsha McElfresh Shelby

Objective Challenging and Educational Full-Time Career

Profile

Excellent Customer Service and Sales Skills

Good Time Management and Organizational Skills

Reliable, Dependable, Punctual, excellent knowledge of all

general office duties. Fast learner at all computer

software systems. Insurance billing knowledge &

collections, assisting patients, setting appointments.

Patient intake. Pre-test patients in Optometry office.

Work well In a Team Environment

Solid Business Background, attended seminars "Executing a

Customer- Driven Culture" Greg Marshall, PhD Marketing and

Strategy, & "Transformational Leadership" Angelo Kinicki.

Organized and planned Clarksville High's Class of 1990 10 &

20 year class reunion, location, contacting and door prizes

through local businesses. I also have 21 undergraduate

hours in Education received from APSU.

Education

* Bethel University

McKenzie, Tennessee

Master of Business Administration

Graduated August 2009

* Bethel University

McKenzie, Tennessee

Bachelor of Science

Organizational Management

Graduated December 2002

Work Experience

* January 2008-Present

Ol' Earl's Boots Plus/ Marketing and Internet Sales

Assist in Marketing and Online sales website; input

merchandise www.oldearlsboots.com, and Facebook, Twitter

account advertising, radio promotions with WBVR, & WJZM.

Drawings for free merchandise & concerts. Annual Rodeo

event HbarM, cookouts with free food, bulls on display &

pony rides. Leaf Chronicle & Peddler advertisement.

Truck load sales at local businesses. Holiday sales, and

Thanksgiving turkey giveaways. Assist customers with all

inquiries, sales, orders, etc., other jobs as assigned.

. November 2009- February 2010

Internal Revenue Service/

Contact Representative

Assisted Taxpayers in a busy incoming call center. Answer

in-coming calls,

research accounts via computer, adjusted gross

income, address

changes, transcript requests. General office

duties, other duties as

assigned by management.

* January 2005-March 2009

State of Tennessee Department of Human Services Family

Assistance Service Center/ Eligibility Counselor II

Assisted all welfare recipients for the State of

Tennessee in a busy in-coming call center environment,

assisted with the training of new hires, extensive

computer work, make changes to cases, assisted clients

with all inquiries of TennCare Medicaid & Standard, RX

benefits, SSI Medicaid, dual eligibles, QDWI, QMB, SLMB,

Q1, some Medicare A, B, part D, TANF/Families First, and

Food Stamps. Counseling and advising Tennessee welfare

recipients. Medicaid SSI TennCare appeals, Dis-

enrollment counseling & resources available, assist

Medicare clients with dual eligible insurance. Assisted

Families First recipients with inquiries, changes to

their cases, counseling, and also give resources for

extra assistance available. Handle cases as assigned,

verify references & employment history, general office

duties. Other duties as assigned.

* August 2003-January 2005

Radish Eye Care Center/ ABO Certified Optician

Assisted patients with eye glasses, eye glass

fabrication, finishing, and ordering, Assisted Doctor

with patient history and testing. Setting appointments,

insurance billing (TennCare, Medicare, Medicaid, QMB,

SLMB, QDWI, VSP insurance, etc.), and contact lens

insertion. Excellent knowledge in all lab work, pre-

testing, and lenosmeter, frame adjustments, progressive

markings, & measurements, assisted with collections, pre-

testing, patient intake, setting appointments. Excellent

knowledge of all general office duties. Worked for Dr.

Radish in the optical field for 5+ years previously, as

well as Horner Rausch 1991-1994.

* August 2000-May 2003

Clarksville Gas and Water/ Customer Service Clerk II

Assisted customers with payments, billing, cut-offs,

and 2-way radio communication, turn on new services,

turn off services, transferring services. 10 key

calculator, with point of service receipts. Assisted in

the call center with billing inquiries from customers,

drive-thru window service, adjusting of customers bills,

assisted with new hires training and advising, on the

G&W University committee

References Debbie Dabbs, self employed, 931-***-****

Traci Austin, FMAC, 931-***-****

Norman Lewis, Montgomery County

Sheriff, 931-***-****

Computer Skills Microsoft Word, Excel, PowerPoint, Access/Variety of

Windows Operating Systems, different employer databases.

Internet Search Engines (Internet Explorer, Safari, Netscape, etc.)

Lap-top and Desktop Computers, Apple or PC Computers

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