Customer Service High School
Resume:
PAMELA DILLON
Chicago, IL 60649
abinf0@r.postjobfree.com
Objective To obtain a challenging position that will allow me to utilize
analytical, verbal, written, organizational and communication
skills for advancement opportunities.
Professional Experience
1991 - 2008 JP MORGAN CHASE - Chicago, IL
Remittance Process Clerk II (2004 - 2008)
1. Operated a remittance processing workstation, performed a
high volume of data entry of customer account.
2. Opened daily mail payments; sorted remittances into
processing batches based on workstation processing
parameters.
3. Processed large volume accounts to computer records to ensure
accurate crediting of customer accounts and identification.
4. Prepared bank deposit slips for all payments processed;
balanced workstation payment totals to bank deposit totals;
placed bank deposits in bank bags for mail out bends.
Remittance Process Team Lead (1996 - 2004)
5. Supervised a unit of employees, engaged in receiving,
processing and depositing customer payments of customer
checks received both in person and by mail. Ensured for cash
receipts are promptly and accurately processed and deposited
in District accounts according to established policies and
procedures.
6. Organized, controlled, integrated, and evaluated the work of
assigned staff; with staff, developed, implemented and
monitored work plans to achieve goals and objectives;
supervised and participated in developing, implementing and
evaluating plans, work processes, systems and procedures to
achieve annual goals, objectives and work standards.
7. Planned and evaluated the performance of assigned staff;
established performance requirements and personal development
targets; regularly monitored performance and provided
coaching for performance improvement and development.
8. Supervised & assisted employees in resolving difficult or
unusual problems involving system errors.
Remittance Process Clerk I (1991 - 1996)
9. Operated remittance processing and other equipment to process
and record payments of customer checks and documents.
10. Sorted and pulled documents from bends.
11. Processed of a high volume of customer payments on a daily
basis according to District policies and procedures. Worked
frequently which required research and verification of proper
customer accounts to ensure accurate payment processing.
12. Account balances per customer requests, balanced workstation
payment totals to bank deposit totals;
13. Prepared and maintained written correspondence to customers
regarding payment errors and problems; contacted customers or
responded to customer inquiries regarding material submitted;
forwarded customer correspondence to Customer Service;
researched and corrected payment posting errors.
1984 - 1991 R.F.G. COMPANY - Chicago, IL
Clerical Typist
14. Edited and proofread a variety of narrative and statistical
reports, correspondence, memoranda, agreements, contracts,
specifications and other documents and materials ranging from
the routine to the moderately complex; edited and revised
materials on diskette; reviewed documents for clerical
accuracy, completeness and compliance requirements;
developed, revised and maintained standardized and master
documents; composed correspondence, reports and informational
materials.
15. Processed stock certificates & dividend checks and daily
trades for internal and external distribution.
Education
Franklinton High School - Franklinton, LA
1970 - 1974 Diploma Received
General Studies
Technical Skills
Microsoft Office (Word), Microfiche, MacIntosh RP1, Typing 50+
wpm
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