Manager Customer Service

LINDA MAULTSBY

**** ********* *****

Crestwood, KY 40014-8940

Home Phone: 502-***-****

Cell Phone: 502-***-****

E-Mail: abindh@r.postjobfree.com

I have developed my skills in areas of Receptionist, Secretarial, and

Management of general office functions. My capabilities include

Administrative, Supervision, and Personnel assignments. I have confidence

in my ability to assume significant responsibilities in these or related

areas.

EXPERIENCE

August 2007 to Present, Twinbrook Assisted Living (weekends only)

Resident Caregiver to approximately 60 residents in an independent

environment. Responsibilities include answering phones, answering

questions by phone or in person, greeting/directing visitors/families,

assisting residents to dining room, delivering/picking up trays to

residents who have requested them, interacting with residents, calling

BINGO, being helpful and cheerful at all times, assisting in dressing to

those who have requested, administer med reminders, always being alert

to any alarms pulled for emergency help to residents, document incident

reports and notify family when there has been a fall/accident, call EMS

when necessary, and always showing compassion to residents at all

times.

October 2009 to November 2009, Healthcare Therapy Services, Inc.

Office Manager/Staffing Coordinator assisting the Regional Director

in scheduling therapists at the seven facilities located

throughout the Louisville area while providing the highest quality of

service to all clients. Responsibilities besides timely scheduling

were greeting the public, answering the phone in a timely manner,

assisting/answering any questions by phone where needed with courtesy,

understanding, and a sense of urgency at all times, signed for

deliveries, apprised the Regional Director of daily operations,

ordered supplies, communicating with Rehab Directors at all facilities

where coverage was provided, opened/directed mail, maintained all

office equipment, and other duties as assigned. On November 25, 2009

the Corporate Office changed the position to require an experienced

staffing coordinator. NOTE: I created this office from only a

desk and chair on my first day. I ordered all office supplies and

supervised the arrangement and installation of all office equipment in

addition to completing my duties.

March 2009 to October 2009, Sunrise Senior Living (company bought out

10/1/09)

Life Enrichment Manager working in the Reminiscence area of community.

Twenty nine residents afflicted with Alzheimer's/dementia. I work

one-on-one with each resident according to his/her needs/abilities,

assist with activities, interact with each resident, serve lunch and

dinner including snacks during the day, and above all listening to

each one and communicating at their own level of understanding. My

main role is to involve each resident, draw them out into a social

setting, and acclimate them to people and hands-on activities.

September 2008 to December 2008, Business First

Receptionist for local weekly business newspaper. Answer multi-line

phone system, direct incoming calls, use paging system, take messages,

greet and direct visitors/vendors, sign for deliveries, process

outgoing mail and log in spreadsheet, special mailings, assist other

departments where needed.

November 2007 to April 2008, Trover Solutions (Temporary Position)

Receptionist to 500 employees in healthcare subrogation/recovery

company. Answer multi-line phone system, direct incoming calls, use

paging system, take messages, create monthly calendar for phone relief

at breaks and lunch, schedule all meetings for all employees on

computer, receive and direct employment applications, greet and direct

vendors/visitors, track office supplies, sign for deliveries, maintain

and reconcile petty cash, assist other departments where needed, work

for and with Administrative Services, and other duties as assigned.

February 2005 to March 2007, Wahlstrom Group

Receptionist/Administrative Assistant with administrative duties for

White and Yellow Pages advertising company. Answer multi-line phone

system, direct calls, greet and direct visitors, sign for deliveries,

open, stamp, and direct all incoming mail, process outgoing mail,

inventory client envelopes, run monthly print projects for all account

representatives, data entry with Excel spreadsheets, order office and

kitchen supplies, assist Account Executives with their work overload,

complete weekly projects assigned by supervisor; Microsoft Office,

Outlook, Internet, daily use of AS400 system and knowledge of its

printing capacities, made travel arrangements for Vice President,

assist librarian, maintain office equipment, prepare and mail daily

overnight packages and all outgoing mail, completing projects for all

supervisors in a timely manner, and other duties as assigned.

October 2000 to February 2005, Quixtar

Data Entry/Customer Service for website home-based business working

with spouse. Responsibilities included: Data entry, filling orders,

checking on status of orders placed by outside clients, customer

service, answer all telephone inquiries, follow-up feedback for

customer satisfaction.

March 1999 to October 2000, Highlands Funeral Home

At-Need Processing Department Secretary for Management Committee,

Board, funeral directors, and embalmers. Responsibilities include:

data entry of all death calls, preparing necessary paperwork for all

public visitations, filing for social security and death certificates,

communicating with doctors, families, state employees, preparing

acknowledgement cards for families after funerals, keeping track of

timeliness in receiving certified death certificates for families,

dictation, correspondence, ordering supplies, taking minutes of weekly

staff meetings for publication, taking phone calls and messages as

needed, occasional telephone relief for receptionist on lunch break,

and other duties as assigned.

October 1998 to March 1999, First Christian Church

Church Secretary for minister, associate minister, youth minister, and

music minister. Responsibilities include: Computers with word

processing (Windows 98, Word Perfect, Corel software); typing,

dictation, correspondence, filing, publish weekly Sunday bulletins and

newsletters, assembled newsletter, bulk mailings, tracking Sunday

attendance, greet visitors, answer multi-line phone system, greet

members and the public, maintain church calendar, update all bulletin

boards, mail distribution, signing for all deliveries, typing minutes

of staff meetings as required, working with the church daycare

facility and staff when needed, and other duties as assigned.

November 1992 to September 1998, St. Andrew's Episcopal Church

Parish Office Manager for Rector, associate rector, youth minister,

and music minister. Responsibilities include: Computers with word

processing (Windows 98, Microsoft Word, Excel, Outlook, Internet, Word

Perfect, Corel, First Choice software); typing, dictation,

correspondence, filing, publish weekly Sunday bulletins and

newsletters, assembled newsletter, bulk mailings, greet visitors,

answer multi-line phone system, greet parishioners, customers,

distribute mail, sign for all deliveries, maintain all office

equipment, received quotes/bids for all newly purchased office

equipment, order supplies, supervising custodian, assist in managing

Building and Grounds so that all was in proper order inside and

outside at all times, maintain and distribute payroll to staff

personnel, facility scheduling, originated contract for all outside

group rentals of facility, keep and update all contracts on facility

rentals, collected and posted rental fees for facility rentals to

spreadsheet, maintain Parish calendar, keep all bulletin boards

current, maintain and update Parish directory, prepared annual

Parochial Report, tracked Stewardship of pledge monies, facilitated

staff meetings, typing agendas of monthly Vestry (church-governing

committee) meetings, typed W-2 forms at end of year for all staff,

work with staff to coordinate weddings and funerals, coordinated

calendars for building use with adjoining pre-school for physically-

challenged children, and other duties as assigned.

EDUCATION

Sullivan Business College, diploma received

Major: IBM Secretary Course. Maintained an "A" grade average

Honors: Alpha Iota Honorary Sorority. Received Outstanding Young Women of

America Award

Western Kentucky University

Major: Elementary Education

Organizations: Kentucky Colonel; Civil Air Patrol; The Louisville Chorus

References available upon request

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