Customer Service Sales
Resume:
Bob Condie
***@******.*** Cell: 801-***-****
Objective
I am looking for job opportunities that will enable me to financially
support my family and give me the opportunity to learn and grow. I am
accustomed to a changing work environment and enjoy new tasks and
challenges. I am looking for a great place to work, somewhere that I can
take pride in my work and find long term employment.
Skills
I have experience working with people in a lot of different positions,
sales, customer service, and as a youth counselor. In my current job I have
taken more of a consultants role as well as doing my job because of my
experience with systems and processes they use. I am also volunteering at a
local high school as time permits. Before that I have worked several youth
and human services facilities, customer service and sales jobs. Everywhere
I've worked I have become the man to go to if you need help or are having
trouble finding a solution to any problem. In most of the places that I
have worked I have improved conditions, broken records and helped others
achieve their goals. I am a very hard worker in everything that I do.
Recent Work Experience
Rapid Intake May 2010 - October 2010
Led Generation and Data base management
Duties
Created their lead generation program. Managed and cleaned up their
database. I am the first contact for prospects to receive information and
schedule demos and training to use trial versions of software.
Accomplishments
I cleaned up their database and helped streamline tracking Prospects
from lead to customer. Cleared all the clutter and duplicates in their
database, cutting the number of leads almost in half.
Fossilogic and Vertabrata Reproductions October 2009 - April 2010
Dinosaur prep
Duties
Worked on getting all the pieces or rock off of dinosaur bones.
Worked on a diplodocus and did other various jobs reproducing dinosaur
bones for clients from all over the world.
Accomplishments
Was known for being able to clear a lot of rocks off of bones faster
than normal, and also was complimented buy the owner for never complaining
about what bones he had me working on.
Rise Inc. Rodeo house, Springville, UT January 2009 - August
2009
Team lead
Duties
Ran the day to day operations at the house including, scheduling,
shopping, doing finances for clients, doing monthly reports, working with
parents, DSPD, working as a direct support professional, and everything
else I was asked to do.
Accomplishments
In the short time I was there, before the state budget was cut and
the company was forced to downsize staff. I was able to organize and
improve the house I had taken over, I was able to fix scheduling problems,
as well as mend relationships with parents and caseworkers, as well as
improve the grounds and much more.
No More Mortgage, Orem, UT December 2006 - November 2008
Outbound lead generation/ Collections specialist
Duties
I started in customer service, taking care of people that ordered No
More Mortgages debt relief system. I also worked in collections and lead
generation.
Accomplishments
I was the first customer service rep and trained everyone in that
department. After several months leading the customer service department I
was asked to start and managed their collections department. While working
collections I set several collections records that have not been beaten. I
also helped them develop a lead Generation department to sell their box
products and systems. I won several awards in the lead Generation
department, and then helped the company change directions to becoming a
sales company.
Sales Team Automation, Springville, UT March 2006-November 2006
Account Executive
Duties
Started their lead generation department and then transferred to sales
and sold subscriptions to a web-based contact management tool.
Accomplishments
I was hired to develop their led generation department. I also lead
the department the entire time I was in the department and then transferred
to sales where I led the company in sales 2 months in a row.
Investment lending, American Fork, UT May 2005 -
February 2006
Lead generation June 2004 - October 2004
Duties
Did cold calling, setting appointments for loan officers, I also did
sales training for loan officers.
Accomplishments
My first month I broke several records and later I was hired by
corporate because I produced as many leads as the other 4 lead gen agents
combined. I was also responsible for almost eighty percent of the sales
that came from leads from our department. I also was promoted to do sales
training for loan officers.
MyFamily.com, Provo, UT March
2005 - June 2005
Sales Agent
Duties
Sold subscriptions for Ancestry.com to AOL customers transferred from
tech support.
Accomplishments
Lead the company in conversion two months in a row.
Education
University of Phoenix January
2004- August 2008
Bachelor of Science in Human Services
Program Description
Human services graduates are prepared to service needs from a
multicultural perspective in a variety of settings. This major takes an
interdisciplinary approach to the development of a student's knowledge and
skills and provides instruction in four major areas: Theoretical
foundations, diversity and population needs, research and program
evaluation, and intervention methods and skills. Students gain a background
in social work, psychology, and counseling enabling them to work in managed
care, government agencies, and other provider organizations.
Spanish Fork High School, Spanish Fork, UT
High School Diploma May 1995
Letters of Recommendation
To Whom It May Concern,
While Bob has been working on this account he has improved in his
technical abilities and his customer service skills. As soon as Bob started
working on this account he has demonstrated a strong work ethic and an
enthusiasm to help customers find solutions to their problems. He seems to
have a good report with customers and can calm frustrated, angry customers
down. Plus he has a good knack for sales. He has been the top sales person
for boxed products several months in a row. He more than doubled the sales
record. I highly recommend Bob Condie for whatever position he may decide
to take up next. He is a great employee and can pick things up quickly. He
is the type of employee that anyone would be happy to work with.
Sincerely,
Jason Dipo
Mentor
McAfee Technical Support
To Whom It May Concern:
This letter is to inform those of interest that Bob Condie was
previously involved in generating sales leads for our team. Mr. Condie has
great confidence and patience with the sales process and as such has been
able to perform at a high level for the duration.
In addition, he realizes the need to continue to work on his sales
skills to grow them to the highest possible level. As such he will be a
valued asset to any sales organizations.
Sincerely,
Rick Griffin
President
Investment Lending
Dear Sir or Madam,
I am writing in behalf of Bob Condie whom I have known as a student
and a friend. I understand that he is applying for a position and want to
provide you with some information based on my experience with him.
As a student, Bob was very devoted to his studies. He was not afraid
to learn new concepts and skills from me as well as his fellow students.
He was committed to excellence in several areas. His papers,
presentations, and comments in the classroom were well done and well
delivered. As occasion required him to work as a team member, he was not
only engaged in completing his workload, but also in offering whatever
assistance he could to help other members of his team.
As a clinical social worker, I am aware of the unique personality
traits that must be present in a good counselor. Bob is naturally gifted
with many of these traits. He is friendly. He is responsible. He is able
to draw healthy boundaries with people. He is not manipulative or demanding
of others. He always allows and encourages others to be responsible even
when they want him to shoulder their problems.
I am confident that Bob would be a good counselor and a great asset
to any organization. I give you my highest recommendation and encourage
your careful consideration of him.
Sincerely,
Jim Kasen
Instructor
University of Phoenix - Utah Campus
References available upon request
Contact this candidate