Penny Green Roberson

**** ***** ******* **.

Parkton, NC 28371

910-***-****

Email: abinb1@r.postjobfree.com

**/**/**** ** **** 2008

AT & T

*** ***** **,

Fayetteville, NC 28303

Handle customer questions, complaints, and billing inquiries with the

highest degree of courtesy and professionalism to resolve customer issues

with one call resolution. Offer alternative solutions where appropriate

with the objective of retaining customer's business. Handle business

transactions in connection with activation of new customer accounts on a

computer terminal. Communicates with customers using web-based tools and

demonstrates the associated proficiency in typing and grammar. Make

financial decisions to protect/collect revenues and adjusts customer

account. I am required to achieve sales quota. Have broad working knowledge

of AT&T practices and operations and demonstrates continued and consistent

proficiency in most of the skill sets utilized within the Host Call Center.

I perform other duties as assigned by management.

09/13/2005 - 08/03/2007

Wal-Mart Supercenter #5439

Receiving Associate, Pembroke, NC

Working knowledge developed from extensive experience in inventory

management programs. The work required me to analyze independently and

resolve difficult issues and problems involving supply processes, work

methods, supply data management also day-to-day operational procedures.

Receive freight daily. Verified the accuracy of incoming shipments by

comparing items and quantities unloaded against bill of lading, invoices,

manifests, storage receipts, or other records; checking for damaged goods,

insuring that goods are appropriately identified for routing to departments

within the establishment; preparing and keeping records of goods received.

Appropriately meet demands for a wide variety of inventory &

shipping/receiving matters. Worked closely with or required to contact

local vendors and national private contractors. Perform other clerical

duties.

05/01/2002 to 09/15/05

Dispatcher

State Capitol Police Department, Raleigh, NC 27699

Dispatch Police officers to various callsPerform work of unusual difficulty

while managing the activities of the Emergency Communication Center.

Dispatch Police officers to various calls. Familiar with Police Pak, DCI,

Radionic, and Phoenix alarm system, such as Burglar, Fire, Intrusion,

Panic, and Motion. Have comprehensive knowledge of radio communication

systems, both microwave and mobile systems. Receive visitors and direct

them to the proper person or section and/or supplied requested information.

Work closely with Local, State, and Nationwide Law Enforcement Agencies.

Performed Criminal Background Searches also Fingerprints verification.

Maintain files and answer all incoming calls. Enter data into NCIC

database. DCI certified

07/2000 to 04/2002

Information Processing Tech III

Department of Corrections - Community Correction, Raleigh, NC 27699

Position applies a through knowledge of organizational structure in

responding to Hit Confirmations within 10 minutes. Entered and cleared

warrants from the DCI/NCIC database system. Notified the Probation/Parole

officer; once an offender in custody. Perform criminal history searches.

Verify all FBI Pin list daily. Fingerprints were also verified from the

FBI. Assist with apprehending suspects with outstanding warrants, begin

served or rescinded. I also communicated directly with all Law Enforcement

agencies, nationwide, including Canada and Interpol.

12/01/1997 to 06/30/2000

Office Assistant III

Probation/Parole Division Raleigh, NC 27699

Typed and prepared memorandums, letters, envelopes, labels, and other

office related forms. Proofread incoming and outgoing mail. I was

responsible for managing supervisors' calendar and schedule. Serve as the

contact representative for the agency owned fleet of vehicles. Monitor

vehicle log and assignment as well as maintenance. Provide assistance to

the District Manager. Maintain time and attendance for 15 employees.

Process travel voucher claims. Receive visitors and telephone calls which

were directed to the appropriated person. Distribute incoming and outgoing

mail.

EDUCATION:

Rutledge Business College 1990

Associate Degree - Business/Computer Operator

Seventy First High School 1977

Currently pursuing degree in Surgical Technology

Robeson County Community College

Completed 34 semester hours

Additional Information:

Proficient in Microsoft Word, Excel, Access, PowerPoint, and Outlook

10-key calculator, various fax machines, and copier machines

Multi-line telephones

Awards/ Certificates:

Received Letters of Appreciation - 1998, 2002, 2004, 2005

Certificate of Perfect Attendance - 2007

License Private Investigator - 2003 to Present

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