Customer Service Representative
Resume:
Jayleen Connor
Cedar Rapids, IA 52405
*********@*******.***
OBJECTIVE
My objective is to secure an accounting/office position in a growing company in the Cedar Rapids area.
EXPERIENCE
ImOn Communications LLC, Cedar Rapids, IA
Accounts Receivable Asst., 2005 – 2010
Responsible for the day-to-day operations in accounts receivable.
Ran billing process and audited bills for errors.
Arranged payment plans for past due customers and sent to collections when necessary.
Handled all incoming payments and posting payments and credits to customer accounts.
Responsible for all customer credits and ensured timely refunds for all customers.
Ensured all reports were accurate for management reporting.
Made sure all general ledger entries were completed in timely manner.
Customer Service Representative 2001 - 2005
Exceeded productivity goals in a high call volume, high stress environment.
Diagnosed customer service issues to effectively solve problems.
Scheduled service calls and follow up calls.
Answered all billing questions and posted credits to customer accounts for service issues or billing issues.
MCI Worldcom, Cedar Rapids, IA
Customer Service Representative 2000-2001
Handled customer service calls in a high volume call center.
Assisted customers with porting phone numbers, and long distance plans to MCI.
Maintained and exceeded goals and expectations for productivity and sales.
Education
Jefferson High School - 1996-2000
Skills
4 years experience in administration and accounting.
10+ years customer service experience.
Experience with Microsoft Word, Excel, & Outlook.
Extremely detail oriented and able to work with minimal supervision.
Strong organizational skills and excellent communication skills.
REFERENCES
Available upon request
Contact this candidate