Customer Service Sales
Resume:
Christina DeRose
Grove City, Ohio
Email: abin8v@r.postjobfree.com
Cell: 614-***-****
Home: 614-***-****
Experience
RBC Bank
June 2006 - October 2008 Commercial Sales Assistant
Columbia, SC
. Daily essential office management operations of the commercial office
. Initiate and approve wire transfers for customers
. Point of contact for commercial customers that have questions about
any RBC product
. Follow up with customers to ensure satisfaction
. Track reporting due, received and past due
. Notify clients of due dates of required reporting
. Collect reporting and distribute to appropriate personnel
. Partner with other Commercial Sales Assistants and Account Managers to
collect past due reporting
. Partner with Risk Management to obtain necessary extensions and
waivers of reporting
. Input of due dates of financial reporting in the commercial loan
system
. File all financial reporting, loan documentation and other appropriate
information
. Maintain credit and loan files
. Ensure financial reporting and other documentation received
electronically from clients is saved to customer's electronic file
. Ensure credit approvals and other information received electronically
from Risk Management, the Loan Service Center and other personnel is
saved to customer physical files or electronic files as necessary
. Partner with the Loan Service Center and closing attorneys to obtain
loan documentation subsequent to a loan closing
. Partner with the Loan Service Center to ensure that loans are booked
to the commercial loan system in adherence with credit approval and
loan documentation
. Collect delinquent collateral and loan documentation detailed on the
Documentation Exception report
. Cash handling / Deposits and withdrawals
. Managed one of the two bank vaults which included balancing daily and
receiving weekly cash deliveries
Dunhill Staffing Systems of Charleston
July 2005 - October 2005 Staffing Coordinator/Marketing
Charleston, SC
Hired to start the temporary business for a company that has
provided contingency recruiting services to global companies since 2001
. Making cold calls to potential new clients to recruit for their
staffing needs
. Assisting sales department with a marketing plan
. Pre-applicant screening via phone, email and walk-ins
. Setup applicants to do application online and also issue standard Qwiz
testing
. Issue applicant testing based on area of experience to measure their
knowledge
. Interview applicants and go over job history, job history gaps,
education and other relevant experience
. During interview, go over company policies as well as finding out
details of what the applicant is looking and available for.
. Determine if applicant is eligible for hire and make all applicable
notes in in house database (eEmpact)
. Take orders for employees from clients in a detailed manner and enter
into in house database (eEmpact)
. Fill orders by running match lists of applicants based on experience
and abilities
. Provide details to associates (previous applicants) of the job they
are being placed at.
. Follow up on orders with the clients and make calls to associates to
see how work is going.
. First point of contact for associates that are running late or will be
absent from work. I then notify the client and note this in the in
house database (eEmpact)
. Counsel associates on too much tardiness or absences
. Based on the client's contract, issue drug testing and run background
checks as applicable.
. Enter worked time for associates via in house database (eEmpact) and
verifying time cards.
. Answer phone, file, faxing, data-entry and any general clerical duties
to keep office organized
Adecco Employment Service
April 2005 - July 2005 Office Supervisor/Staffing Coordinator
Charleston, SC
. Pre-applicant screening via phone, email and walk-ins
. Setup applicants to do application online and also issue standard
WillDo testing
. Issue applicant testing based on area of experience to measure their
knowledge
. Interview applicants and go over job history, job history gaps,
education and other relevant experience
. During interview, go over company policies as well as finding out
details of what the applicant is looking and available for.
. Determine if applicant is eligible for hire and make all applicable
notes in in house database
. Take orders for employees from clients in a detailed manner and enter
into in house database
. Fill orders by running match lists of applicants based on experience
and abilities
. Provide details to associates (previous applicants) of the job they
are being placed at.
. Follow up on orders with the clients and make calls to associates to
see how work is going.
. First point of contact for associates that are running late or will be
absent from work. I then notify the client and note this in the in
house database.
. Counsel associates on too much tardiness or absences
. Based on the client's contract, issue drug testing and run background
tests as applicable.
. Enter worked time for associates via in house database and verifying
time cards.
. Answer phone, file, faxing, data-entry and any general clerical duties
to keep office organized
Lumina News and Wrightsville Beach Magazine
Administrative Assistant
October 2004 - March 2005 Wrightsville Beach, NC
. All Accounts Payable and Accounts Receivable via QuickBooks
. Handle multi-line phone system
. Payroll using QuickBooks for sales team
. Attend business expos and luncheons to promote the new Wrightsville
Beach Phonebook
. Schedule appointments for sales staff
. Maintain client list and sales in QuickBooks
. Prepare 1099's and W2 forms
. Handled customer inquiries regarding their advertising and/or Accounts
Receivable and Accounts Payable
. Assisted clients in creating their ad layout as well as making changes
to proofs.
Metro II Realty
November 2003 - June 2004 Real Estate Professional
Westerville, OH
. Self-employed real estate agent for buyers and sellers of residential
properties
AVV, INC. Autobytel
March 2000 - December 2000 Customer Service Associate
December 2000 - June 2003 Customer Service Supervisor
Columbus, OH
. Started as a customer service associate answering incoming calls and
making outgoing follow up calls to clients. I was then promoted to
customer service supervisor. When I joined this company, I was the
7th employee. When I left this position, employment had expanded to
60+ associates.
. Managed 7-10 customer service specialists
. Handled monthly scheduling of this department
. Hiring for customer service department
. Reviewed employees on a company schedule to determine raises and/or
advancement
. Designed incentive programs for employees to boost department morale
. Provided support for a web based lead management system
. Handled disgruntled customer calls
. Telephone/email support and live chat
. Managed projects for my department
. Assigned project time for each employee based on their weak and strong
points to improve their knowledge of the system as well as character
building
. Attended meetings to discuss improving the lead management system
North American Broadcasting
March 1999 - March 2000 Receptionist
Columbus, OH
. Handled multi-line phone system
. Answered phone questions
. Greeted customers at the front desk
. Multiple clerical tasks using Microsoft Office
. Assisted Traffic Manager with Accounts Receivable
Skills
. Strong customer service skills
. Strong computer skills including Microsoft Word, Excel, Access,
PowerPoint and Intuit QuickBooks
* Typing 55wpm
* Multiple types of database experience
. Good problem solving skills
. Team player
. Strong organizational skills
. Reliable
. Extremely patient and helpful for clients and co-workers
Education
Bishop Watterson High School
1990-1994 Columbus, OH
High School Diploma
Columbus State Community College 1996-1998
Columbus, Ohio
Marketing coursework
Hondros College 2003
Westerville, OH
Obtained an Ohio Real Estate License in 2003 by taking 120 class
hours and passing the state examination
Contact this candidate