Customer Service Data Entry

BARBARA N. LARSON

**** ***** **** **** *-***

West Jordan, UT 84088

801-***-****

abin8t@r.postjobfree.com

JOB OBJECTIVE: Front Desk Receptionist

. Fifteen years office experience working with the public

. Excellent customer service & clerical skills with sympathetic

listening ability

. Professional, extremely motivated, energetic

. Dedicated, reliable, detail oriented, take initiative

. Eight years superior skills in data entry

. Effective written and verbal communication

. Committed to performing beyond expectations

. Organized & focused, with superior work ethic

. Multi-task efficiently and easily.

ACHIEVEMENTS:

. Volunteered an extra 15 hours per week during high volume months for

many years.

. Brokers consistently request my specific and expert help to follow

through on home loans.

. 500% increase in successful employment verifications through my

research techniques for wholesale & construction departments with M&T

Bank/Mortgage Division.

. Saved large-volume accounts on several occasions by providing needed

information & meeting requests of company.

. Retained & assisted Brokers with professionalism while adhering to

strict guidelines in the mortgage industry.

. Quickly resolved brokers' concerns and issues with my advanced verbal

& written customer service skills.

. Took on additional projects and assignments besides my expected duties

for M&T Bank/Mortgage Division. This was possible with my exceptional

multi-tasking skills, initiative and superior work ethic, which all

contributed to my employer's success.

. Positive & cheerful personality that allows me to work with many

different personalities.

. Commendation given by USPS for consistently entering more than double

the required keystrokes with less than a 2% error rate. Ten key speed

-- KPH 16,500

WORK HISTORY:

Receptionist / Clerk M&T Bank/Mortgage Division 3/2007 to

11/2009

Receptionist / Data Entry Spectrum Funding 7/2005

to 10/2006

Receptionist / Data Entry Countrywide 4/2005

to 7/2005

Data Entry Lexington Law 1/2001 to

4/2004

Data Entry USPS 1994 to 1998

SPECIFIC RECEPTIONIST & DATA ENTRY EXPERIENCE

. Responsible for all general office tasks.

. Greet Clients, Brokers, Couriers, Runners, etc.

. Verify and enter insurance claims for document storage onto CD-Rom.

. direct incoming calls to specific departments: Construction, Retail or

Wholesale Departments.

. Shipping loans and Inter-Office Memos, etc. to Corporate Office.

. Ordered Flood Certifications, made necessary corrections and sent

flood hazard checks to Insurance companies.

. Responsible for all aspects of employment verifications with past

employers.

. Assist Wholesale Coordinators with setting up files, relaying messages

to/from Brokers.

. Phoned information to Brokers, Title & Insurance Companies.

. Handled mail responsibilities as well as UPS & FEX EX shipping.

. Assisted office staff with audits, deeds & policy corrections,

letters, memos, phone calls, etc.

. Faxed rates and other forms to Brokers, Title Companies and Insurance

Companies.

SPECIFIC DATA ENTRY EXPERIENCE

. Entered updated client credit and mortgage reports.

. Addressed issues with credit and mortgage reports.

. Input mail information to USPS Database. Expected keystroke rate:7150

kHz. I entered more than double KPH, with < 2% errors, or 80 wpm

. Ten key KPH 16,500

. General Computer Knowledge MS Word, Internet & GroupWise

Contact this candidate