Customer Service Quality Control

ERIC G. LAOANG

***** ******* *****, *******, ** 46321

abin83@r.postjobfree.com

Cell: 219-***-**** Home: 219-***-****

CAREER SUMMARY

A seasoned Marketing and Advertising expert with transferable skill sets

and a solid, progressive experience highly committed to provide superior

service. Successful track record in managing the process and the people to

obtain optimum efficiency, economy of operations, produce and deliver

quality products and services on-time, while maximizing profits.

COMPETENCIES

Focused and results oriented professional with strong business acumen and

solid planning and execution skills. Problem solver and effective decision

maker with ability to deliver cost effective solutions that maximize

results.

PROFESSIONAL EXPERIENCE

AMBROSI, Chicago, IL 2003 - 2007

Manager, Advertising

Led agency staff of 12 providing creative and production services to

various major retail corporations such as Sears, Kmart and Home Depot.

Managed production of printed material, digital content and premiums.

Developed processes to design, document, measure, analyze and improve

production. Responsible for on-time / on-budget project delivery. Primary

project liaison with account staff and client. Reported to Director of

Advertising Operations.

1. Worked on local, national, special projects and offshore areas of the

advertising services

2. Directly managed creative, production and support personnel

3. Provided leadership in coaching, mentoring, training, career path,

assigning work, disciplinary actions, yearly evaluations, pay increase

recommendations, resolving employee conflict and errors, interviewing,

hiring, transfers, promotions, and leave request approvals

4. Worked with the Continuous Improvement Team to design, document,

measure, analyze, and improve departmental processes

5. Interfaced with client and/or external vendors to identify and resolve

production related issue(s)

6. Worked closely with the Director of Advertising Operations regarding

extensions, errors, production issues and conflicts with employees or

support staff

Point Imaging, Highland, in 2002 - 2003

Manager, Production

Managed the flow of work in the Large Format Department, supervised

employees and worked closely with Sales Staff and Customer Service

Representatives. Reported to the President/Owner.

7. Managed 18 employees, including hiring, training and discipline

8. Managed a high level of "Through Put" within the production floor,

scheduling customer service, digital setup and printing, final assembly

and shipping

9. Responsible for equipment and material resource planning

10. Performed research and development of materials and alternative use in

order to stay on the leading edge of technology

11. Ensured the on-time delivery of a quality product to the client

12. Executed customized projects for clients through meetings and goal

setting

Best Imaging Solutions, Chicago, IL 1998 - 2002

Manager, Quality Control

Provided guidance to prominent downtown Chicago business enterprises with

their ideas on their journey from Concept through Visualization to

Completion.

13. Established Quality Control department and procedures for the first

time at firm

14. Managed the Quality Control department; liaison between QC and

department heads

15. Implemented procedures for tracking errors and process improvement

16. Coordinated, monitored and facilitated the completion of projects

within production floor

17. One-on-one communication with clients on special requirements

18. Maintained job status, pricing of services and troubleshooting

19. Maintained and developed new printing technologies

Perkins & Will, Chicago, IL 1994 - 1998

Marketing Coordinator/Business Development Associate

Served as main point-of-contact to business development team and handled

all aspects of the customized business proposal submittal, coordination,

and distribution processes. Maintained the marketing win/loss ratio report

of proposals and generated accounting figures.

20. Managed photo shots, image retouching work and Principal Architect to

stay within budget

21. Managed the preparation of RFQ, RFP and fee proposals

22. Strategized and prepared with Principals for proposal interviews

23. Managed graphic designers in preparing brochures and leave-behind

materials used in formal presentations

24. Business developer associate partnering with the Healthcare, K-

12/Higher Education, Science & Technology and

Corporate/Commercial/International units

25. Maintained and developed vendor relations/bids for the production of

marketing presentations and materials

26. Implemented a marketing archive database

KNOWLEDGE SKILLS AND ABILITIES

1. 10 years of experience within the digital printing industry

2. Experienced in Word, Excel, Quark Express, Photoshop, Illustrator and

Acrobat

Recognition Committee member at Perkins & Will

Board member of Munster Girls Softball

EDUCATION

Bachelor of Business Administration - Marketing

Governors State University

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