Customer Service Sales

MARILYN FLEMING

**** ********* **. *** *

Rockford, Il 61107

217-***-**** Cell

OBJECTIVE:

To obtain a challenging position and provide positive results in order to

exceed expectations within a growth-oriented company.

EXPERIENCE:

R & D Engineering Coordinator/Material management/Purchasing Agent/Buyer

2001 - 2009

BELL RACING, Rantoul, IL

. Research and develop new product and processes

. Provide safety standard testing of new product

. Provide process training in U.S. and in China

. Improve operational efficiencies

. Exceed quality standards and safety requirements

. Buyer for all finished goods for Sales dept.

. Manage/purchase inventory & order direct/indirect supplies

> Run Material Requisitions Planning (MRP) within SAP to

replenish inventory stock levels on a daily basis and analyze

items to be purchased

> Monitor stock levels of existing materials to ensure that

stocking levels reflect demand and usage

> Co-ordinate in-house production of stock items and liaise

with internal departments on progress and completion

> Monitor stock levels of existing materials to ensure that

stocking levels reflect demand and usage

> Create new stock materials and request amendments to existing

stock descriptions through Master Data

> Assist in the co-ordination of the Annual Stock Check

> Assisted in all areas as needed

. Strong Customer Service skills

> Entering and reviewing sales orders, answering phones

> Maintaining regular and frequent contact with customers

> Promoting and providing continuous and effective after-sales

support

> Liaising with other departments with regard to pertinent to

day to day operations and orders in hand. This will include

progress reporting, monitoring of shipping/logistics,

preparation and expediting of sales and custom orders and

shipping instructions.

. Improve custom order procedures/processes

. Promote and inspire team motivation

. Prepare/maintain/audit all bills of material

. Negotiate terms and pricing both domestic and internationally

. Ability to multi-task

Production Manager 1994 - 2001

BELL RACING, Rantoul, IL

. Supervise/manage the production floor (30 employees)

. Improve process and quality efficiencies

. Provide production problem solving skills

. Schedule and forecast production materials

. Train employees on proper processes

EDUCATION: 2007 to Present

. Parkland Community College, Champaign, IL

. Currently working towards an Associate Degree in Office Professional

and Computer Networking

Certificates:

. Microsoft Certified Application Specialist for Excel 2007

November/2009

SKILLS:

. Computer programs - Microsoft Office Products (Outlook, Excel, Word,

PowerPoint, Access, Office Publisher),Typing 45-50 wpm, Kronos, MPS,

MRP, Intuitive ERP 5.2, Trend Invue, MM-3000, and trained in SAP

. First Aid Responder, and Heart Saver Training

. Knowledge of powder coat and curing processes, lamination, die

cutting, paint/prime, and CNC 5-axis machining.

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